Spa Supervisor - Full timeDiscover Your Future at Osprey Hotel - Where Every Day is a New Opportunity!Our Hotel:The Osprey Hotel a luxury four-star spa hotel situated in the heart of vibrant Naas town, only 35 minutes from Dublin - an idyllic location! Perfect for exploring the abundance of family activities around Kildare or wandering further into Ireland's Ancient East.Are you looking for a workplace that values your skills, nurtures your growth, and fosters a vibrant and dynamic environment? Look no further than the Osprey HotelGetting to the Osprey : Free onsite parking for staff . Using public transport , the bus will leave you just a short walk away from the hotel. Using the train , you can hop on the feeder bus into Naas from the Sallins train station and this will leave you with just a short walk to the hotel.The Role:At the Osprey Spa we want to create a relaxing atmosphere for our guests so they can escape the stresses of everyday life and indulge in the soothing and calming surroundings of our state of the art spa. The successful candidate will play a vital role in creating and achieving this exceptional tranquil haven for our guests. We are looking for someone to assist in ensuring the smooth and efficient running of our Spa ensuring standards and guest satisfaction are maintained at all times thus ensuring revenue is optimised.About the roleDuties will include:Ensure a consistently high standard of customer care is delivered across all areas of the Osprey Spa whilst providing a warm, genuine, and courteous welcome to all guests upon arrival and throughout their visit.Handle guest queries and complaints professionally, ensuring prompt resolution and escalation to management when necessary.Promote all facilities and services of the Osprey Hotel & SpaEnsure all new team members receive comprehensive training to deliver exceptional customer service.Liaise weekly with the Spa Manager regarding staff performance, incidents, or operational concerns.Support the rostering of adequate staffing levels in collaboration with the Spa Manager.Perform all treatments to the highest professional standards with a friendly and approachable attitude.Maintain hygiene and cleanliness of treatment rooms and spa areas in line with Health & Safety legislation.Stay updated on relevant policies and legislation governing safe spa operations, with support from management as needed.Assist in maintaining cleanliness and hygiene throughout the spa.Participate in demonstrations, promotional events, and marketing initiatives to maximise business potential.Monitor and manage stock levels, including ordering retail and salon products regularly.Ensure guest profiles are accurately updated and maintained.Support the achievement of departmental goals related to mystery audits and guest feedback.The Ideal candidate will have the following;Must have previous experience.Must hold an ITEC, CIBTAC or CIDESCO qualification and be qualified in both face and body treatmentsAbility to work in a pressurised environmentTake pride in their appearance and keep up to date with the spa industryBe enthusiastic, confident and passionate about the beauty industryAdvanced Waxing desirableDeep Tissue MassageVoya training desirableThis is an exciting opportunity to join a hotel that is owned and managed by PREM Group, one of Europe s leading hotel management companies. PREM Group provides all of its employees with opportunities to expand and develop their career. We give employees the initiative to contribute their ideas in building a better environment for everyone. #progresswithPREMThe Osprey Hotel & Spa #ThisIsYourPlaceAbout the companyPREM Group is a leading hospitality management company operating across Europe, specializing in hotel, serviced apartment, and property management. Founded in 1996, PREM Group has established a reputation for excellence, managing a diverse portfolio of properties under its own brands and on behalf of owners. With a commitment to guest satisfaction, operational efficiency, and sustainable practices, PREM Group delivers exceptional hospitality experiences. Combining local expertise with international reach, the company is dedicated to innovation and quality in every aspect of its operations, making it a trusted partner in the hospitality industry.Required Criteria
Must have previous experience.
Must hold an ITEC, CIBTAC or CIDESCO qualification and be qualified in both face and body treatments
