Visual Communication, Patient Engagement

Eli Lilly

  • Cork
  • Permanent
  • Full-time
  • 22 hours ago
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.Eli Lilly Cork is made up of a talented diverse team of over 2000 employees across 60 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, embRACE, LGBTQ+ & Ally and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond.Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself!Overview:The Patient Engagement Capabilities group is tasked with the strategy and execution behind Lilly clinical trial participant enrollment and retention.This group is tasked with creating dynamic, patient-facing clinical trial communications in the realms of patient recruitment and retention, and proactively executing fully coordinated health literacy optimized content strategies.The purpose of the Visual Communication Designer is to produce engaging and streamlined patient communication in a graphical and multi-media format and to produce visually appealing layouts of clinical trial patient-facing content. The Visual Communication Designer is responsible for the design, development, and implementation of digital content including static images and video/animation content to be leveraged across multiple platforms and patient audiences, internally and externally in the scope of clinical trial patient-facing communications. The Multi-Media Designer will work closely with the Health Literacy Content team content creators as well as BU molecule teams to deliver on their dynamic content visions. The designer should anticipate and adjust for problems and roadblocks, interface with Lilly partners and integrate new business processes where necessaryThis fast-paced role will put a successful candidate on the cutting edge of modern technology and patient communications strategy to deliver the right information to the right patient at the right time to improve the participant experience of Lilly’s clinical trial communications.Primary Responsibilities: This job description is intended to provide a general overview of the job requirements at the time it was prepared. The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job description. Consult with your supervision regarding your actual job responsibilities and any related duties that may be required for the position.Accountable for CDDA Health Literacy Visual Communication ContentThe Visual Communication Designer will:Produce patient-facing clinical trial materials in an engaging, dynamic and health literacy optimized formatUse graphic and multi-media programs to dynamically create accurate displays of engaging patient-focused information to help individuals to make an informed choice about joining a clinical trial and to stay informed throughout the course of the trialIncorporate changes recommended resulting from defined feedback loops into the graphics.Leverage and create templates, as needed, to layout and format visually appealing contentIncorporate layout changes based on team input and feedbackCreate and deliver recording, editing, and encoding audio filesCreate and edit a variety of digital content (i.e., static images - medical illustrations, infographics; videos – interactive videos, animations, motion graphics, video post-production; and interactive web-pages) as defined by project owners.Implement best practices from Lilly’s Health Literacy playbook and partner in the creation of a future state style guide for patient-facing clinical trial communicationsCreate dynamic content for internal OCM HL team materials and presentations, as neededUnderstands and implement visual design principles of health literacyOperational ExcellenceThe Visual Communication Designer will:Work collaboratively with team members to understand the creative content needs of internal business partners.Coordinate with the other content creator roles on health literacy team to select and obtain needed permissions for assets (i.e. Permission Managed Content (PMC) and upload finished files to the asset management database.Establish and maintain templates in various formats to ensure alignment to the business and internal standards.Lead the development of storyboards.Ensure all documents are prepared according to project briefs, usable/executable, and compliant with Lilly policies and procedures including the Lilly Brand Book and Lilly Design SystemFollow the relevant review processes prior to final production for all content.Benchmark as appropriate, seeking opportunities to improve processes.Recommend formats and provide expertise in creation of health literacy optimized templatesPerform other document tasks as neededClient ManagementThe Visual Communication Designer will:
  • Responsible for managing timelines and capacity, coordinating with team members across multiple time zones (content developers, editors, graphic artists, and project owners).
  • Educate teams and staff around project status.
  • Anticipate, communicate and resolve project-related issues; escalating as appropriate.
  • Surface improvement opportunities for existing processes and create new ones where required.
Minimum Qualification Requirements:Bachelor’s Degree in graphic design, visual communications, or related degree (or equivalent work experience)3+ years experience in medical or health media/content development1-3 years of pharma or work experience in a regulated industryIn-depth knowledge of software design programs such as InVision, Graphpad, Adobe Creative Suite, Sketch, and Microsoft Office SuiteDemonstrated experience building content with media authoring tools (e.g. Vyond/GoAnimate, Premier, Articulate Storyline, Captivate, Camtasia)Other Information/Additional Preferences:High level of attention to detail and superior English-language skillsExperience and interest in the visual design aspects of Health LiteracyAbility to multi-task and work under tight timelines with urgency to meet deadlinesGood organizational skills and attention to detailExpert with graphics programs and PowerPointCreativity to think of new approaches and unique designsWilling and flexible to take on other duties when neededPosition title and level may vary by site or geographic locationAbility to effectively partner outside functional area.Ability to navigate complex, matrix-based organizations.Strong organisational skills.Good verbal and written communication skillsWorks well under pressure, responds well to feedback, and keeps a positive attitudeHigh level of motivation and a strong desire to find creative solutions to challenging situationsDemonstrated ability to enforce business rules and policies in a constructive but disciplined manner*Two samples of completed professional work will need to be submitted with the application.Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.#WeAreLillyUKandIreland

Eli Lilly