Assistant Store Manager - Waterford
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- Waterford
- Permanent
- Full-time
- Deliver and coach exceptional customer experiences, ensuring every interaction feels personal and helpful.
- Take ownership of customer issues, resolving them with patience and professionalism.
- Guide customers through discovery, experience, and purchase, telling the story behind our products-not just the tech specs.
- Promote self-service using a “show, not do” approach through the My3 app.
- Motivate the team to exceed sales targets by coaching and developing strong performance.
- Understand store KPIs-including sales, stock, audit, and security-and support delivery of operational goals.
- Stay informed on market trends, products, and competitor activity to strengthen store performance.
- Seek out improvements in processes or customer experience and confidently put forward ideas for change.
- Support the Store Manager with day-to-day operations and step into leadership responsibilities when needed.
- Build a collaborative team culture through coaching, sharing knowledge, and celebrating success.
- Take part in wider business projects that enhance the customer experience and support our people.
- Encourage a positive, united store environment where everyone contributes to shared goals.
- Lead with empathy, clarity, and respect-ensuring colleagues feel motivated and supported.
- Maintain high store standards by managing stock, merchandising, and store presentation.
- Ensure compliance with Data Protection, RLP processes, and all store policies.
- Handle admin and documentation accurately, protecting both the customer and the business.
- Experience in retail with proven success achieving targets and delivering strong customer service.
- Confident communicator who can explain information clearly to both team members and customers.
- Passionate about delivering memorable customer experiences.
- Able to lead, motivate, and support a team in a fast-paced environment.
- Comfortable taking accountability and running the store in the manager's absence.
- Competitive salary and Commission/Reward structure
- 25 days leave each year
- Smartphone with a generous employee plan.
- Benefits contribution paid monthly to use towards healthcare etc
- Employer matching pension scheme of up to 5%
- Life Assurance and Salary Protection Plan from day one
- Access to learning and development tools