Accenture have an excellent opportunity for a Quality Assurance Associate Location: Nova Atria Blackthorn Road, Sandyford, Dublin 18, D18 F5X2 Contract: Full-time role 40 hours per week Work Hours: Mon - Fri, 8 AM - 5 PM Salary: 34,000 euro per annum + Health Insurance Key Duties and Responsibilities Provide general support to quality assurance (QA) directors, conduct in-depth quality assurance reviews, assist on recovery teams and with root cause analysis. Assess the quality of analysts on the project Meet volume and quality targets for all quality assurance audits Develop and maintain knowledge of clients and their business needs processes Develop and maintain an understanding of the client Service Level Agreements and departments key performance requirements Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on-the-job and classroom pieces of training Take accountability for effectively handling escalations Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction Assist with monitoring and tracking incidents to ensure timely resolution Deliver individual and group feedback, provide coaching sessions, motivating and encouraging analysts to improve performance Required Qualifications Proven commitment to quality in work Strong attention to detail Ability to explain information and concepts clearly and succinctly for others to easily understand Ability to read and interpret policy process maps accurately Proactive nature, with a strong work ethic and eagerness to take initiative and go the extra mile Resourcefulness, critical creative thinking, and problem-solving skills Flexibility and adaptability e.g. learning new processes, and policy changes Demonstrated ability to work as part of a team, adding a positive attitude and business focus Ability to effectively manage time and work in a fast-paced, deadline-driven environment Fluency in social media e.g. Facebook, Instagram, LinkedIn, etc. Proficiency with Microsoft Office, particularly Excel e.g. pivot tables, v lookups, macros Strong verbal and written communication skills in English Previous experience evaluating quality required Preferred Qualifications Bachelors Degree preferred Excellent Communication skills both verbal and written Ability to proactively submit suggestions and act based on data analyzation Please follow the instructions to apply online here via Jobs Ireland. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
