The Palmer - Restaurant & Bar Manager
The K Club
- Straffan, Co Kildare
- Permanent
- Full-time
- Maintain the smooth running of the restaurant and all other food service throughout the clubhouse, via the supervision and delegation of duties.
- Provide a world-class hospitality experience to all our customers.
- Consistently strive to exceed all guest and member expectations.
- Ensure The K Club’s standards of service are provided for our guests and members, while always embracing the Palmer Bar & Restaurant brand ethos
- Follow up on all comments, complaints and queries from guests and members, taking the appropriate action to ensure satisfactory outcomes.
- Communicate effectively with our guests and members in order to ensure satisfaction and to actively sell the resorts services and facilities.
- Control and manage all costs within the department, comparing costs versus revenue and ensuring this is in line with budgets (food, beverage, payroll and other).
- Embrace the spirited Palmer brand values and bring them to life on a daily basis, inspiring staff and guests to crave more.
- Ensure all bills, where appropriate, are generated for guests and members and processed through our computer systems.
- To work with the Clubhouses Food & Beverage Manager to manage and lead the Food & Beverage team, including but not limited to rosters, management of the time and attendance system and payroll approval, development, coaching and recruitment.
- Monitor and ensure standards are achieved and adhered to regarding service, uniforms and staff welfare and behaviour.
- Effectively communicate with senior management, regarding the performance of the department.
- Ensure all details from the Function Sheets are communicated to the team so that all the guests’ requirements are met.
- Effectively communicate with other teams throughout the resort all information that will assist in ongoing guest satisfaction.
- Report any maintenance challenges to the maintenance team.
- Work with the head chef and be the key contact/liaison between the kitchen and food service, assisting with recipe costings.
- Provide feedback to management on guest complaints and compliments.
- A hospitality professional with previous experience in a similar role is essential
- A standards driven, creative manager with a high attention to detail
- Someone with excellent customer service skills
- You have appropriate financial awareness
- You work flexibly and innovatively within the remit of your role
- Staff transport to and from work outside public transport hours within the local area
- Ongoing investment in your personal development with access to internal and external training programmes
- Fantastic opportunities to progress your career
- Monthly recognition programme
- Employee Assistance Programme
- Social events
- Uniform
- Meals while on duty
- Discounts on stays at the resort and on Food & Beverage for you and your family and friends
- Life Assurance