Responsible Content Analyst

Microsoft

Dublin
Permanent
Full-time

17 days ago

Microsoft Risk, Trust, and Safety Operations (RTS & AIO) ensures the business ecosystem of processes, organizations and systems effectively enable Microsoft and 3rd Parties to conduct business in a compliant and ethical manner. We incorporate trade compliance requirements for proactive identification and mitigation of risk for compliant growth. We protect Microsoft and enable strategic growth through proactive business engagement, identification, and mitigation of risk.If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.We make doing business with Microsoft easy!Job location: Dublin, Ireland (100% on-site only)**Native speaker of Italian for Italy**Responsibilities:The Responsible Content Analyst performs content moderation tasks to identify and remove explicit and illegal content from our platforms.Analyzes and reviews several types of media such as images, videos, and text-based content based on guidelines and policies while maintaining high fidelity and consistency.Recognizes data trends and understands policy implementation.Participates in and drive continuous improvement in processes, guidelines, procedures, policy, and tooling.Familiarizes self with guidelines to identify quality problems, and/or discover insights into the data.Develops advanced understanding of guidelines and identifies gaps and when they should be used.Works with Managers to understand the requirements and specifications of the projects/tasks and creates processes and work instructions based on those requirements and specifications.Identifies internal opportunities to develop new projects and improve current ones.Identifies root problems (e.g., root-cause analysis), define the project strategy, gather requirements, identify needs, create the project plan and targets, and work across teams to align on the plan.Works with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering, Marketing) to design programs/projects from initiation to delivery.Learns to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met.Learns how to track the success criteria and performance metrics such as quality, throughput, and SLA Metrics.Cooperates with project leads to define and execute landing and communication plans, such as the target audience(s) and communication strategy.Maintains the rhythm of business (ROB) during plan execution to ensure global alignment.Works across teams and centers to ensure all projects/initiative requirements are understood and can be met.Learns to convert stakeholders to gain buy in.Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the projects and show business impact under close guidance from senior team members.Adapts communication style and storytelling strategy according to audience and business needs.Understands and follows ethics and privacy policies when collecting and preparing guidelines or contributing to development of the guidelines.Adheres to Microsoft's privacy policy related to utilizing and working with data. Identifies data integrity problems.Maintains high standard of data protection and security, follows standardized processes to prevent any information leakage or breach that could compromise the quality and reliability of products and services and minimizes exposure to risk.Demonstrates personal ownership through following Security & Privacy guidelines, immediately reporting incidents using the appropriate channels, and completes all security training.Applies policies and procedures under oversight from managers and peers to meet business needs. May interpret the information to protect Microsoft and customers and move the business forward. Discovers non-conformance and escalates to management.Responsibilities include:

Investigate and deep dive into computer coding or language scenarios to understand behaviors to refine the algorithms and identify misuse. Examples may include malicious code, offensive language, or illegal content.
Investigate flagged instances to understand if the activity performed violates policy.
Go through content, extract information, find patterns in how the models are behaving. Analyze findings, develop, test, and communicate recommendations.
Use your linguistic and/or humanities expertise test impact of recommendations of policy and/or filtering changes.
Collaborate with team members on day-to-day problem solving, reporting on trends/analysis findings and projects assigned by managers.

The Responsible Content Analyst may come across offensive and mature material and will be required to work with this type of content to help train our AI models for the protection of Microsoft’s customers.

Qualifications:**Native speaker of Italian for Italy**ANDBachelor's Degree in Communication, Media, Behavioral Psychology, Criminal Justice, Linguistics, Education, Business, Computer Science or related field.ORHigh School Diploma (or local equivalent), AND 3+ year(s) relevant experience (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation).Preferred skills:

Experience working on sensitive investigations
Ability to work with extremely impactful content posted on the internet including but not limited to: graphic violence, adult content, and child sexual exploitation
Strong self-awareness and ability to communicate status effectively
Knowledge and experience using popular software (Office, Excel, PowerPoint) and social media or gaming
Active participation in team wellness and resilience activities
Strong written and verbal communication skills, including to senior leaders, stakeholders, and relevant outside organizations
Experience with high-volume, fast-paced environments
Strong technical writing/documentation skills
Non-English language skills (Arabic a plus)
Understanding of social networking and online trends
Ability to develop strong, long-term relationships with senior leaders, peers, and outside partners

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .

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