Duty Manager
Great National Hotel Ballina View all jobs
- Ballina, Co Mayo
- Permanent
- Full-time
- Support the management team in the effective and efficient running of the hotel
- Champion service excellence across all departments
- Ensure all guests are welcomed in a warm, professional, and courteous manner
- Handle guest enquiries, complaints, and feedback promptly and professionally
- Monitor and respond to all adverse guest comments and complaints
- Encourage guest feedback to drive continuous improvement
- Ensure full compliance with SOPs, HACCP, and hotel standards
- Supervise daily operations across all service areas, ensuring appropriate staffing levels
- Work closely with Managers, and Department Heads.
- Support disciplinary procedures in conjunction with senior management
- Respond constructively to staff feedback and suggestions
- Promote a positive, motivated, and professional team culture
- Maximise revenue through effective upselling and cross-selling
- Monitor and control costs, waste, and energy usage
- Ensure compliance with all cash handling, till, float, and accounting procedures
- Liaise with the Accounts Department regarding financial processes
- Operate effective control systems across the hotel
- Ensure full compliance with Health & Safety legislation and hotel policies
- Maintain high standards of hygiene and cleanliness throughout the property
- Participate in and promote health & safety training, fire drills, and safety procedures
- Report all accidents, incidents, hazards, or damage immediately
- Ensure all areas of the hotel are well maintained at all times
- Monitor the condition and correct use of equipment and furniture
- Maintain high standards of personal presentation and hygiene
- Ensure correct signage, advertising, music listings, and displays are in place
- Be flexible and cooperative to meet the operational needs of the business
- Assist in other departments as required, depending on business levels
- Previous experience in a similar Duty Manager or supervisory role within a busy 4* hotel
- Strong knowledge of hotel operations and the hospitality industry
- Excellent leadership, communication, and people management skills
- Ability to work both independently and as part of a management team
- Strong organisational skills with a hands-on, proactive approach
- Attractive weekly pay structure.
- Company funded educational programmes
- Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
- Advanced online training programs through our E-learning personal development platform
- Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health.
- Recruitment bonus through our GN refer a friend scheme
- Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days
- Employee Social Events to celebrate our teams success together
- Industry leading complimentary meals on duty and barista style coffee
- Attractive 20% Employee discount on bar & restaurant food
- Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
- Complimentary Gym & Pool Membership: Stay fit and healthy with free access, plus a discounted rate for a family member.
- Save money and be healthy with our Bike to work scheme
- Xmas savings club
- On site free parking