Treatment Plan Coordinator (Ortho)-Donnybrook

Truly Dental View all jobs

  • Dublin
  • Permanent
  • Full-time
  • 3 days ago
Who We AreTruly Dental is a patient-centered dental organization focused on delivering high-quality, accessible, and innovative dental care. With a strong emphasis on patient experience, the organization combines clinical excellence with a consultative approach to treatment, ensuring each patient feels supported throughout their journey.Fast Facts
  • 10+ clinics across Ireland, including Dublin City, Citywest, and North Dublin.
  • 80+ dental professionals and specialists offering comprehensive care.
  • Thousands of patients served monthly, with an outstanding satisfaction rate.
  • Award-winning dental group recognized for clinical excellence and innovation.
Purpose of the RoleThe Treatment Coordinator plays a key role in guiding patients through their treatment journey, from initial consultation to decision-making, ensuring a seamless, empathetic, and high-quality experience while driving treatment plan conversion.Key Responsibilities
  • Conduct pre-assessment consultations with patients to understand their needs, goals, and concerns.
  • Explain treatment options, expected outcomes, and pricing in a clear, professional, and empathetic way.
  • Guide patients through the decision-making process and help secure high-value treatment plans.
  • Maintain accurate patient records and handover notes for clinicians.
  • Collaborate closely with dentists and clinic teams to ensure seamless care continuity.
  • Follow up proactively with patients to provide updates, encouragement, and reassurance throughout their treatment journey.
  • Track KPIs, report progress, and share insights to improve the sales and conversion process.
  • Deliver an exceptional patient experience that reflects Truly Dental’s care philosophy.
Requirements: Competencies and SkillsEducation
  • Background in Sales, Healthcare, Dentistry, or Aesthetic Services preferred.
  • Additional training in customer experience or treatment coordination is an advantage.
Experience
  • Minimum 2 years of experience in consultative sales or patient-facing roles (dental, medical, aesthetic, or similar).
  • Proven track record of achieving sales or conversion targets.
  • Experience working with KPIs, reporting, and CRM systems.
Knowledge and Skills
  • Strong communication and interpersonal skills.
  • Ability to build trust and rapport quickly.
  • Understanding of dental or aesthetic treatments (preferred).
  • Confidence in discussing pricing and financial options.
  • Fluent in English (written and spoken).
  • Proficiency in CRM tools and reporting systems.
Core Competencies
  • Empathy and active listening
  • Sales orientation and goal achievement
  • Organization and attention to detail
  • Emotional intelligence and adaptability
  • Professionalism and discretion
What We Offer
  • Competitive base salary with commission and bonus plan.
  • Flexible 40-hour work week with potential for overtime.
  • Opportunities for career development and internal mobility.
  • Free dental treatment for employees.
  • Work within a growing, innovative, and patient-centered company that invests in your success.
Additional Details
  • Location: Donnybrook (clinic-based, on-site)
  • Contract: Permanent, full-time
  • Flexible working hours with potential overtime
  • Travel between clinics may be required
  • Driving license preferred

Truly Dental