Administrative Operator – Dame Street Dental Hospital

• Trusted dental hospital serving Dublin residents with comprehensive care and emergency dentistry services.
• Part of the Truly Dental network with multiple practice locations across Ireland and the UK, focused on excellence and patient satisfaction.
• A team of highly skilled clinicians and support staff dedicated to transforming patient experiences through cutting-edge dental care.

• Complete and process insurance claim forms accurately and on time.
• Prepare and manage Med2 and other medical/dental documentation.
• Handle patient referrals, ensuring completeness and proper recording.
• Maintain accurate patient records in compliance with data protection standards.

• Professionally handle patient enquiries via phone, email, and in person.
• Provide prompt support to the call centre to help resolve patient issues.
• Respond to emails related to appointments, referrals, insurance, and patient questions.

• Serve as the main administrative contact between patients, dentists, clinical staff, and the call centre.
• Work with clinical teams to resolve queries efficiently.
• Follow up on outstanding administrative issues to uphold patient satisfaction.

• Use Wrangle (task management software) to log, track, prioritise, and complete administrative tasks.
• Ensure tasks are delegated appropriately and followed through to resolution.
• Monitor task progress and escalate unresolved issues for timely outcomes.

• Support day-to-day administrative activities that enable smooth hospital operation.
• Assist with scheduling, correspondence, and other clerical functions as needed.
• Facilitate compliance with hospital policies, procedures, and regulatory requirements.

• Previous experience in an administrative role (healthcare or dental setting preferred).
• Strong organisational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• High attention to detail and accuracy.
• Professional, patient-focused, and team-oriented mindset.
• Proficiency with Microsoft Office, email systems, and task management tools.

• Experience in a dental or medical environment.
• Familiarity with insurance claims and dental/medical forms.
• Experience with Wrangle or similar task management systems.
• Exposure to working with call centres or multiple team collaborations.
• Knowledge of patient management or dental software.

• Opportunity to work in a modern, multidisciplinary dental hospital environment.
• Professional growth through collaboration with clinical and administrative leaders.
• Experience with advanced task management systems and hospital administration practices.
• A supportive workplace that values high-quality service and coordinated teamwork.

• Contract type: Fixed-term (10-month contract)
• Duration: May to February
• This is a full-time position, with a minimum commitment of 35 hours per week.
• Typical shifts are scheduled between 8:00-16:00 or 9:00-17:00
• The position is based on-site at Dame Street Dental Clinic, Dublin.

Truly Dental