Customer Service Agent - French Speaking

Cpl Group

  • Southside Dublin
  • €32,000 per year
  • Permanent
  • Full-time
  • 23 days ago
As IT Customer Support Specialist you will primarily answers calls and respond to IT requests and service request tasks from end-user clients.This is a hybrid role where the successful candidate will be required to work a minimum of 3 days a week on our client's site based in Dublin with the remaining days working from home.This is a full-time position working Monday - Friday, 08:00 - 16:00 with a 30-minute break.Due to our client's requirements, the successful candidate must be fluent in both English and French.Key Responsibilities
  • Call handling for the inbound IT support hotline
  • Fully qualifying and processing incoming IT support tickets in adherence to the agreed service, quality, and client satisfaction levels
  • Applying solutions, workarounds, patches and fixes
  • Effective dispatch to the correct organisation and resolver group
Qualifications
  • The successful candidate must be fluent in both English and French
  • Ideally 3rd Level Qualification - Certificate, Diploma or Degree in an IT related discipline
  • Excellent customer service skills
  • Attention to detail with the ability to multi-task
  • A team player
  • Availability for working some Public Holidays if required
Not a must but would give you an advantage if you have:
  • ITIL process knowledge would be beneficial
  • Experience with using monitoring tools for incoming tickets
What's on offer
  • Base salary of 32k
  • Hybrid work model (3 days onsite, 2 days from home)
  • Private medical and health insurance scheme
  • Free eye test vouchers
  • Life Insurance, EAP etc
  • 23 days holiday rising by 1 day per year to max 25
Location: Citywest, Dublin 24 (Hybrid work model)Working Hours: Monday - Friday, 08:00 - 16:00 with a 30-minute break.

Cpl Group