F&B Assistant - with experience (full time hours)

• Assist in creating a warm and welcoming environment for our guests
• Ensure that guests are seated and provided with menus promptly
• Ensure that all guests' requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
• Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
• Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
• Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
• Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
• Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
• Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary
• Assist in the set up and preparation, and provide service duties for functions as required
• Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
• Ensure that all front of house and guest areas are well maintained at all times
• Any other duties as directed by the Restaurant & Bar Manager or other member of the management team

Trim Castle Hotel