Front of House Concierge Dublin 11
Respond Housing Association View all jobs
- Dublin
- €39,086 per year
- Permanent
- Full-time
- Greet residents, visitors, and contractors warmly, ensuring a friendly and professional first impression.
- Maintain a welcoming presence in the lobby or reception area.
- Oversee visitor registration, access permissions, and sign-in/out processes.
- Serve as the first point of contact for residents, responding quickly to queries and providing practical help such as amenity bookings, service information, or local recommendations.
- Build positive relationships with residents to create a friendly, approachable presence, learning names and preferences where possible.
- Handle concerns with empathy and discretion, resolving issues where you can and escalating promptly when needed.
- Share timely, accurate community updates, notices, and event information through agreed channels, ensuring communications are clear and accessible.
- Encourage neighbourly connections and positive use of communal spaces, supporting or helping to organise activities that enhance community life.
- Promote an inclusive, welcoming environment where all residents feel valued, respected, and safe.
- Receive, log, and store deliveries securely
- Notify residents promptly of parcel arrivals and coordinate collection
- Facilitate large deliveries or contractor visits with minimal disruption
- Monitor access control systems, CCTV, and intercoms (where provided)
- Manage resident and contractor access fobs/keys
- Report and escalate suspicious activity, safety concerns, or building damage
- Identify, log, and report maintenance issues, hazards, or incidents
- Escalate urgent matters quickly and follow up to resolution
- Assist with emergency procedures such as evacuations, acting as fire marshal if trained
- Regularly inspect shared areas to ensure they are clean, safe, and welcoming
- Liaise with caretaking or cleaning teams for prompt action where needed
- Keep noticeboards, signage, and information points current and appealing
- Experience in customer service, hospitality, residential front-of-house, or community engagement
- Excellent interpersonal and communication skills
- Competent IT skills (access control, parcel logging, e-mail)
- Dependable, punctual, and professional in appearance and conduct
- Experience in residential or mixed-use developments
- Knowledge of security systems and GDPR practices
- Familiarity with tenant engagement approaches
- Customer service/front-of-house training (desirable)
- Fire Warden, First Aid (training can be provided)
- Manual Handling (for parcels/deliveries)
- SafePass or Security Licence (if applicable)
- Professionalism with a people-first approach
- Active listening and empathy
- Problem-solving with initiative
- Organised and detail-focused
- Strong team collaboration