Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Genesys has created a leading cloud-native Customer Experience (CX) platform that processes millions of daily interactions. Our global infrastructure spans thousands of AWS EC2 instances across multiple regions, with a robust CI/CD pipeline enabling dozens of daily deployments.The RoleAs a Senior Software Engineer on our team, you'll collaborate with developers and testers to build and maintain AWS-hosted microservices. This full-stack position involves both backend and frontend development, offering the chance to work with cutting-edge technologies in a modern, collaborative environment.What We're Looking For:Proficiency in at least one programming language like JavaExperience with REST APIs and microservicesStrong problem-solving abilities and desire to make meaningful contributionsOwnership mindset with commitment to excellenceIntellectual curiosity and passion for staying current with emerging technologiesContinuous learner who adapts quickly to new tools and techniquesExcellent communication skills, both written and verbalSelf-directed, resourceful, and detail-orientedUnderstanding of how your work creates customer value across teamsReceptive to feedback and committed to growthAdvocate for testing as a core component of developmentWhat You'll Do:Design and implement features using Spring Boot (Java), Node.js, and Python in a microservices architectureDevelop UI features for the Outbound teamWrite comprehensive unit and integration testsBuild highly scalable, available, and reliable servicesDeploy services via CI/CD pipelinesSupport production systems, conduct root-cause analysis, and participate in blameless post-mortemsParticipate in 24x7 on-call rotation (once every few months)Implement zero-downtime improvements to production systemsEngage in design and code reviews, mentoring team membersBecome a domain expert in our architecture and customer use casesThrive in a fast-paced, continuous learning environmentTroubleshoot system stability and performance issuesIdentify architectural risks and recommend improvementsChampion new technologies when appropriateFoster an inclusive environment where everyone succeedsEnsure compliance with PCI, HIPAA, and GDPR standardsTechnology Stack:AWS Services (EC2, DynamoDB, S3, SQS, SNS, Aurora MySQL, ElastiCache, Lambda, etc.)Elasticsearch, KafkaGit/Bitbucket, MavenJava, JavaScript, Spring Boot, Node.js and PythonJira/ConfluencePublic-facing REST APIsProficiency with AI development tools (Cursor, Amazon Q, Kiro) and experience integrating AI capabilities into software applications )Our BenefitsAt Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:Flexible work options – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement.Competitive pension scheme – Invest in your future with an excellent employer-supported pension plan.Annual bonus program – Be rewarded for your impact and contributions.Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports.Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.Family-friendly policies – Generous paid maternity and paternity leave, along with supportive leave options designed for every stage of lifeIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit .Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at .You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
