Customer Care Executive
Chill Insurance
- Dublin
- Permanent
- Full-time
- Provide a level of service to customers, which is best in class standard across the market
- Drive to continuously improve performance through KPI's and quality measures.
- Promote good attitudes and strong team spirit within the group.
- Escalate issues as necessary to line manager.
- Ensure all regulations are adhered to and agreements are fully complied with.
- Process all required transactions in accordance with company process.
- Accuracy of data and transaction processing within the role.
- Advice given to customer must be of specific and accurate nature at all times.
- Participate in cross training to develop multi skills required for departmental goals and vision.
- Commit to studying for industry exams and use supports given by company to develop educationally
- 1+ year of customer service experience within a fast-paced, call centre environment
- Good PC Skills -Relay, MS Excel, Insurer Websites
- Practical knowledge of Personal Lines Insurance is desirable
- Result driven, with the ambition to meet and exceed targets
- Excellent communication skills, including verbal, written & listening
- Self-motivated, enthusiastic, solution focused
- Customer centric with a passion for 'wowing' customers
- Good telephony and organisational skills with the ability to multitask
- Strong initiative and ability to work in a busy fast paced environment
- Confidence to make decisions
- Ability to work effectively in a team environment
- A positive, innovative attitude with the ability to handle new assignments and projects with an open mind
- Competitive Salary
- Monthly bonus and commission structures
- Pension
- Healthcare
- Full support to assist in completion of Insurance Industry Exams.
- A very convenient and well connected location in Sandyford Industrial Estate which is close to the Luas, M50 and major Dublin Bus routes.
- A fun and modern office space with excellent facilities and unlimited tea and coffee.
- Sociable hours of work, we are open between 9am to 5.30pm Monday to Friday
- Great staff sports & social events.
- Monthly/Weekly performance based incentives
- Employee Wellness initiatives
- Cycle to Work Scheme
- Graduated holiday Leave entitlement linked to your service capped at 24 days annually