Entry-Level End User Computing Engineer

Carne Group

  • Dublin
  • Permanent
  • Full-time
  • 6 days ago
Who are we looking for?We are looking to hire an Entry-Level End User Computing Engineer that will be responsible for assisting in the design, implementation, and maintenance of the end user computing environment to ensure optimal performance, security, and user satisfaction. This includes tasks such as installing, configuring, and updating hardware and software, providing technical support to end users, and managing user accounts and access controls.**Please note this position is on site in our Dublin office 5 days per week**What are the minimum requirements you need for the role?
  • Basic understanding or coursework in end user computing, desktop and IT support and troubleshooting IT issues remotely.
  • Basic understanding of IT Service Management practices like Incident and Asset management (ITIL).
  • Familiarity with Windows and iOS operating systems, Microsoft 365, and endpoint management tools through academic projects or internships.
  • Willingness to learn hardware troubleshooting and software deployment.
  • The ability to create documentation for the end user to follow.
  • Awareness of security best practices for endpoints and user environments, preferably gained through studies or training.
What is your role and your responsibilities?
  • Install, configure, and support end user hardware and software using Microsoft Intune, including laptops, desktops, operating systems, and workplace applications
  • Provide deskside and remote technical support, troubleshooting and resolving incidents and service requests efficiently
  • Manage the full lifecycle of EUC incidents and requests, ensuring prompt communication and resolution for users
  • Perform hardware upgrades, deployments, and moves (IMAC), including asset management of devices and peripherals
  • Implement and support endpoint management tools (Defender, Intune, Entra ID) and ensure security compliance (patching, hardening, threat protection)
  • Collaborate with workplace technology teams to deliver and support digital signage, meeting room AV, and smart office solutions
  • Document procedures, configurations, and solutions for knowledge sharing and compliance
  • Proactively identify opportunities for service improvement, automation, and innovation in the workplace environment
  • Support remote and hybrid working solutions, ensuring secure and reliable access for users from any location
  • Managing licensing, domain registrars, policy, application and user administration
What Competencies do you require?
  • Strong problem-solving and analytical skills.
  • Ability to communicate effectively with both technical and non-technical stakeholders.
  • Willingness to learn and adapt to new technologies.
  • Ability to work independently and as part of a team.
  • Ability to effectively prioritise work and organise time effectively.
Who is Carne Group?Carne Group has established itself in the funds industry with $2tn in AUM supported by 600+ staff and four regulated management companies. Together with a large team of industry specialists, Carne serves more than 650+ traditional and alternative asset management clients from key fund jurisdictions and financial hubs including Ireland, Luxembourg, Zurich, Lisbon, London, New York, Cayman and Channel Islands.Excellence and innovation are central to Carne's work and we are committed to attracting and retaining the best talent to deliver an unrivalled service to our clients. Whilst working with Carne, you will be provided with opportunities to develop your skills and experience by working in a dynamic, innovative, and multicultural environment where exciting careers are built.We love hearing from anyone who is enthusiastic about changing the asset management industry. Not sure if you meet all the requirements? Let us decide! Research shows that members of other under-represented groups tend not apply to jobs when they think they may not meet every qualification, when in fact, they do! At Carne we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Carne Group