Community Operations Analyst - Lithuanian Speaker

Cpl Group

  • Sandyford, Co Dublin Southside Dublin
  • €31,063 per year
  • Permanent
  • Full-time
  • 5 days ago
We are currently hiring for the Lithuanian speaking market for Community Operations Analyst!Main responsibilities:
  • Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
  • Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
  • Becoming and remain knowledgeable about client's products and community standards
  • Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
  • Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
  • Recognising trends and patterns and escalating issues outside the company policy to the global team
  • Identifying inefficiencies in workflows and suggest solutions
Skills & Competences:
  • Strong personal resilience with the ability to operate in a pressured and fast paced environment
  • Strong interpersonal skills, verbal, and written communication skills and most importantly - empathy
  • High adaptability and positive approach to challenges
  • Ability to make decisions, prioritise, solve problems and work as part of a team
  • Effective Time management & Prioritisation skills
  • Ability to consistently hit KPIs on time
Language Skills: *
  • Fluent near-native level (C1-C2) of market language in oral and written communication, with in depth understanding of culture and social trends in the region
  • Advanced level of English (C1)
*If you are not sure about your level of language, we can offer you an assessment.Contract: Full-time, permanent with CovalenCompensation:
  • €31,063 per year as base salary
  • *For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,200 per year)
  • *For the Evening shift: €12 per day (before tax) as travel allowance
  • Private healthcare
  • Pension contribution
  • 25 days of annual leave
  • Extensive Training and access to CPL's Wellness Programme
  • Tax Saver and Bike-to-Work Scheme
Working hours: Candidates are choosing between Day shift (9am - 5:30pm) or Evening shift (6pm - 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.Location: Dublin 18, Sandyford, Dublin South*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.IMPORTANT:· Due to nature of the role, candidates must be fully confident in dealing with sensitive content.· Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).Why to apply?
  • Chance to work within multicultural and diverse team
  • Great internal opportunities for career progression - employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
  • No shift rotations - fixed working schedule
  • Private healthcare and pension contribution
  • No previous experience required - full training is provided!
For more information, please contact Torben Jensen at

Cpl Group