Reservations Agent

Salthill Hotel View all jobs

  • Salthill, Co Galway
  • Permanent
  • Full-time
  • 14 days ago
Reservations AgentDuties & Responsibilities
  • Answer incoming calls, emails, and online booking inquiries in a timely and professional manner & enter reservation details accurately into the hotel management system
  • To carry out all duties in line with departmental standards of procedures
  • Assist guests with room reservations, modifications, and cancellations
  • Provide accurate information about room types, rates, promotions, and hotel amenities
  • Resolve guest concerns or booking issues efficiently
  • Maintain up-to-date knowledge of hotel availability and pricing
  • Maximize room occupancy and revenue through upselling and cross-selling , thorough knowledge and understanding of all services offered
  • Resolve guest concerns or booking issues efficiently
  • Be initiative-taking with an ability to take ownership and see tasks through to completion in line with departmental standards of procedures
  • Coordinate with front office, housekeeping, and sales team to communicate any relevant information for guests stay
  • Reports to group reservations manager & group revenue manager
What You Need
  • A minimum of 1 year's experience working in a busy front office or reservations department within a hotel
  • Previous experience working with Opera Cloud desirable
  • Excellent telephone etiquette
  • Ability to multitask and work in a fast-paced environment
  • Good Organisation and time management skills
  • Strong communication and interpersonal skills
About UsThe Salthill Hotel Galway is a 4-star seaside hotel located on the Salthill Promenade overlooking Galway Bay. The hotel features 161 well-appointed bedrooms, including a range of room types such as sea-view, deluxe, family, and classic rooms, all designed to provide comfort and modern amenities.In addition to accommodation, the hotel offers extensive facilities including a full leisure centre with swimming pool, gym, sauna, and hydrotherapy pool. Guests can enjoy dining in the Prom Restaurant or relax in the Blackrock Bar, both known for quality food and welcoming atmosphere.The Salthill Hotel is also a popular venue for weddings, conferences, and events, with dedicated function spaces and professional service. Its prime coastal location, combined with easy access to Galway city centre, makes it an ideal destination for both leisure and business guests.Job Types: Full-time, PermanentBenefits:
  • Company events
  • Food allowance
  • On-site parking
Schedule:
  • 8 hour shift
  • Day shift
  • Weekend availability

Salthill Hotel