Key Account Executive
- Castletroy, Co Limerick
- Permanent
- Full-time
We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment. We want you to become the best version of yourself.Join us as a Key Account ExecutiveDeliver high levels of performance, customer service and a fantastic experience for our value business customers.Provide an effective and efficient service to our Key customers via agreed service levels. Own and drive projects and activities within the Key Account team focused on process re-engineering, efficiency optimization and innovation.What else it involves
- Instill a strong customer focused mindset within the team to both ensure adherence to SLA's and delivery of an exceptional customer experience to our clients.
- Responsible for a broad remit of Key Account processes and activities
- Proactively manage any anticipated or actual escalations
- Provide a single point of contact for all enquiries for both internal & external customers.
- Take ownership of customer issues and use initiative when problem solving - make things happen.
- Support the Corporate Account Managers and Corporate Support Executives. Handle escalated customer issues from them as they arise, offer advice and expertise.
- Minimum 12 months experience within our Business environment.
- A self-starter who has a demonstrated capability and maturity to take ownership of their own development.
- Thrives on working in a team and supporting others to achieve goals within Emerging Services Department.
- Able to manage high workloads & conflicting priorities, both in support of the Emerging Services Department and their customers.
- Able to operate effectively & proactively in a "client" service environment Attention to detail and high work standards in support of accurate, flawless delivery.
- Strong administrative and reporting skills
- Excellent excel skills
- Excellent Interpersonal and communication skills - ability to communicate at all business levels
- Excellent organisation and time management skills. Experience in use of SalesForce desirable but not necessary.
- Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office location (3 days per week office based)
- Competitive salary, annual performance bonus & pension contribution
- 25 days holidays plus 2.5 company days
- Annual Leave buy or sell (buy or sell up to 5 days AL each year)
- Healthcare Insurance through our flexible benefits programme
- Life assurance, phone & laptop, subsidized canteen
- Access to learning & development tools
- Free on-site parking
You may think you know us, but we're full of surprises. Intrigued? Join us and Be Phenomenal.
Apply now at: https://www.three.ie/careers #JobsAt Three, we are committed to diversity and inclusion. As Ireland's largest mobile telecommunications provider, we provide a better-connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not 'tick every box' in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply!If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie Apply now at Three, a Phenomenal career awaits!