Reservations Agent
Fairmont View all jobs
- Maynooth, Co Kildare
- Permanent
- Full-time
- Take bookings for all bedrooms, as per the Carton House standards.
- Ensure bookings are managed to maximise sales, occupancy and revenue.
- Upsell all hotel facilities at every opportunity.
- Accurately input all guests requests into the hotel booking system.
- Assist the client with any special requests.
- Ensure all correspondence is answered, recorded and filed accurately.
- Identify all sales opportunities and effectively convert into bookings.
- Consult with the Reservations Manager/Director of Revenue in respect of group and agency bookings.
- Previous Reservations experience within a 4/5* property.
- Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
- Working knowledge of Opera.
- Excellent attention to detail.
- Excellent communication skills.
- Results driven with a strong personality and the natural ability to build rapport with people.
- Confident in communicating with a wide range of people, both internally and externally.
- To be part of Accor’s large global hospitality network.
- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Refer a Friend bonus of €250.
- Learning and development opportunities.
- Employee Assistance Programme.
- Strong team focus and team atmosphere.
- Meals and uniform are provided.
- Free parking.
- Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
- Training is provided both on-the-job and through organised training seminars with both internal and external trainers