The role of the Account manager will be to establish, own and manage a portfolio of clients, focusing on driving revenue and best practice adoption. They will achieve this through understanding their customers challenges and recommending tailored account plans & solutions by delivering strategic advice to drive client success, customer education and customer satisfaction. An appetite for identifying and executing opportunities to drive growth and success for their portfolio of clients is highly valued. This position is based in our Dublin EMEA Headquarters.Account Manager, UK ResponsibilitiesGrow revenue, education and solution adoption with Clients, Partners and Agencies where relevantPartner with Customer Insights and Direct Marketing to facilitate education and solution adoption programsHelp develop client strategy, continuous improvement and knowledge sharing initiativesAnalyse data to identify trends to enhance our customer support processes and improve team efficiencyOptimize campaigns and identify programmatic ways to do this at scaleLead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the adapt to feedback and adjust plans accordinglyOperate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issuesGather agency and partner feedback to enhance ad products and the customer experienceDeliver consultative support and up-to-date education on our Meta productsHigh level of experience presenting key client issues to C level, in an effort to be the customer advocate within FacebookMinimum Qualifications4+ years previous experience in customer sales and support, agency account management or consultingEvidenced success with presentation skillsDemonstrated team working skills, capacity to adapt to a fast-paced, international work environment with a drive for making an impactIdentify and leverage trends within industry of expertise/focusA self starter with experience of critical thinking and analytical skillsDemonstrated experience in effectively prioritizing tasks and manage time, even under high- pressure situationsClient management experienceFluency in EnglishMarket knowledge and work experience in UK MarketPreferred QualificationsBachelors or Masters degree (or equivalent)About MetaMeta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.Equal Employment OpportunityMeta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice .Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the .Apply for this jobTake the first step toward a rewarding career at Meta.APPLY NOWFind your roleExplore jobs that match your skills and experience. Search by technology, team or location to find an opening that's right for you.CareersFollow usCareer programsTeamsWorking at MetaMy accountAbout usEqual Employment OpportunityMeta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice .Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the
