Administrator (Temporary)

Teagasc

  • Castlerea, Co Roscommon
  • €31,105 per year
  • Temporary
  • Full-time
  • 5 hours ago
Job DescriptionDuration:Temporary contract post, the indicative duration of which is 6 months, subject to contract. A panel may be formed from which future similar vacancies may be filled; such a panel will remain active for a maximum period of 12 months.Basic FunctionThe Teagasc national advisory service consists of a network of 52 offices across 12 Advisory Regions that deliver a professional service to over 42,000 farming clients. The service provided ranges from knowledge transfer, education, sustainability to enabling clients to optimise their utilisation of EU and national agriculture programmes, schemes and governing legislation.Background:The Teagasc national advisory service consists of a network of 52 offices across 12 Advisory Regions that deliver a professional service to over 42,000 farming clients. The service provided ranges from knowledge transfer, education, sustainability to enabling clients to optimise their utilisation of EU and national agriculture programmes, schemes and governing legislation.Job Objectives
  • Collection and receipting of client contract and service payments.
  • Provide administrative support to the organisation of local and regional activities, publications and public relations that ensures the continued high profile to Advisory Service.
  • Assist the various agriculture Scheme(s) and Education courses that are delivered within the office &/or region that includes facilities set-up, data entry, registration and progress reports.
  • Attend staff meetings. At times represent and/or collaborate on behalf of administration at national meetings, working groups, committees, etc as the role evolves. To assist management and administrative staff in achieving good governance and risk management through co-operation and adherence to all procedures and practices including GDPR.
  • Provide general administrative assistance and support to the Regional Manager, Staff Officer and Advisors within the advisory office and other offices within the Regional structure.
  • Operate within a front office environment utilising Client Relationship Management system (CRM), Client Billing Module (CBM) system and client data management on Document Management System (DMS).Provide administrative support to the Regional Unit Manager, Staff Officer, Advisory staff and Education Officers
  • First point of contact to the public and the Advisory Service clients to manage queries, appointments, general reminders and follow up on all front office enquiries in line with Teagasc Customer Service Charter.
  • Utilise various Information Communication Technology systems to manage and coordinate Advisory Service communication channels such as Skype, Text Messaging, Zoom, Web SharePoint, Social Media platforms, etc.
  • Support the advisor(s) in assessing the annual client contract as they fall due each month in terms of client interactions and maintaining each client account details.
  • To assist Teagasc in meeting the commitments of the Quality Customer Service Charter and Action Plan.
  • To actively participate in the annual business planning and Performance Management Development System (PMDS) processes.
  • Fully co-operate with the provisions made for ensuring the health, safety and welfare of themselves, fellow staff and non-Teagasc staff and co-operate with management in enabling Teagasc to comply with legal obligations. This includes full compliance with the responsibilities outlined in the Safety Statement.
  • Any other duties as may be assigned from time to time
  • This job specification is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive. It will be reviewed from time to time with the post holder.
Skills RequirementEssentialDesirableQualifications
  • A Level 5 qualification in a related discipline or passed an examination at the appropriate level within the
or which can be assessed as being comparable to Leaving Certificate standard or equivalent * At least 1 years administrative experience ideally in administration or a related discipline.
  • Computer skills training e.g. ECDL/MOUS.
  • A relevant Level 6, 7 or 8 qualification. Demonstrated evidence of investment in own personal development and broadening of knowledge, skills and expertise in specialists' areas
Skills
  • Computer literate with a proficiency in MS Word, MS Excel, MS PowerPoint and Outlook.
  • Strong oral and written communication skills.
  • Good organizational and time management skills.
  • Strong administrative and numeracy skills
  • A commitment to ongoing personal and professional development
Knowledge
  • An understanding of the public sector and it works.
  • An understanding of Teagasc, its functions and Advisory Service clients.
Behavioural Competencies
  • A structured approach to work with an ability to work in a confidential environment.
  • An ability to work on own initiative and to work collaboratively with others.
  • Organised and methodical with strong attention to detail.
  • Self-motivated and ability to plan and prioritise work by importance and urgency.
  • A positive, proactive solutions-focused approach to work.
  • Flexible with an ability to adapt to changing requirements / priorities.
  • Ability to work to strict deadlines.
  • Strong oral and written communication skills with keen attention to detail
  • High degree of honesty and integrity.
  • Self-disciplined with an ability to set clear standards and to take a quality customer service approach to work.
  • Commitment to teamwork and collaborating with colleagues as per our Teagasc Together ethos.
OtherAs this role will involve travel between Teagasc centres around the country, the candidates must have their own car and must also satisfy and continue to satisfy during employment with Teagasc, legal requirements to drive unaccompanied on Irish public roads.On the job training is led by the Staff Officer combined with the administration team within the region. Job shadowing is one of many effective tool used to enhance the training-in period.Eligibility(For temporary roles only)This is an open public competition. Should a current serving Teagasc staff member be successful in their application through open public competition for this post, their current contract of employment with Teagasc will come to an end on taking up this post.Note: The 'essential' qualifications, knowledge, skills and behavioural competencies outlined above are 'must-have' which will be used in the selection process.

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