Service Desk Administrator
- Northside Dublin
- Temporary
- Full-time
- Ensure all reactive, remedial, planned, and quoted works are scheduled, issued, and managed through to completion with supporting paperwork/certification.
- Ownership of tasks from “Pending Acceptance” to “Complete” status in line with Business procedures and processes to assign, reassign, remove, push through etc as necessary.
- Hitting completion deadlines on CAFM System.
- Support Management and Operations teams in Contract delivery and escalate issues with specific jobs or suppliers promptly.
- Manage a close relationship with suppliers to ensure the timely delivery of documentation for planned tasks.
- Review PPM backlogs, update tasks, provide mitigation and issue relevant comms to Management and Operations staff.
- Follow up open P1's and P2's for updates to close out efficiently, again keeping both internal and external clients updated.
- Generate, issue and communicate End of Shift handover report to Out of hours & Mgt teams
- Respond to queries, enquiries, and escalations from the helpdesk team and Facilities Mangers
- Run and issue bespoke client specific reports and or business reports to support the operations team
- Contribute to team through training colleagues, cross training, cover, attending meetings etc.
- Accurately record all job-related information on the appropriate IT systems and Log note all activity against tasks in the bespoke CAFM system
- Familiarity with CAFM systems, preferably Maximo and scheduling tools desirable
- Strong accuracy and attention to detail skills
- Logical thinking
- Strong organisation and administration skills
- Experience in a technical FM business including PPM operations, compliance, and H&S Management a distinct advantage.