Lead Test Specialist

Letterkenny, Co Donegal
Permanent
Full-time

1 month ago

OverviewWELCOME TOAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward - we're proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.Are you ready to love your job?The adventure begins right here, with you, at SITA.ABOUT THE ROLE & TEAMThe AMS QA Lead Test Specialist is responsible for ensuring the highest level of quality, reliability, and operational performance across SITA's Airport Management System (AMS) solutions. This position spans both AMS6 and the new cloud-native AMS modernization program, partnering with Product, Engineering, DevOps, Architecture, and Customer Implementation teams. You will lead quality strategy, execution, automation, and validation activities across multiple AMS modules in a mission-critical environment that supports airport operations worldwide.WHAT YOU'LL DO

Lead end-to-end QA strategy, planning, and execution for AMS product lines and modernization initiatives.
Create, maintain, and execute comprehensive test plans, test cases, and automation suites aligned with AMS architecture.
Conduct functional, regression, system, integration, performance, and UAT testing across AMS modules (AODB, RMS, ESB/integration, resource management, reporting, rules engine).
Ensure full traceability from requirements to validation using OpenText ALM Octane, managing test requirements, user stories, and test suites across releases.
Validate new AMS capabilities such as reporting modernization, enhanced alerting, rules engine updates, improved import/export workflows, UI enhancements, and cloud-native behavior.
Drive defect analysis, root-cause diagnostics, and resolution working closely with engineering teams.
Oversee, coordinate, and mentor distributed QA contributors including offshore testing teams.
Contribute to or support Octane integration with CI/CD tools (Jenkins, Azure DevOps, Git-based pipelines) to enable continuous validation.
Assess quality risks and maintain traceability from business/technical requirements to test coverage and sign-off.
Ensure adherence to security, data residency, audit logging, performance, and compliance requirements.
Promote QA best practices, continuous improvement, and a quality-driven mindset across all AMS teams.

QualificationsABOUT YOUR SKILLS

Significant experience leading QA for complex enterprise or mission-critical systems (aviation/transportation preferred).
Strong understanding of system integration, operational data flows, rules engines, reporting ecosystems, and large-scale transactional platforms.
Hands-on proficiency with automation frameworks such as Selenium, Playwright, or Cypress.
Skilled in API and performance testing tools (Postman, REST Assured, JMeter, Gatling, etc.).
Hands-on experience with OpenText ALM Octane (or equivalent enterprise test management platforms), including requirements traceability, test suite governance, defect workflows, dashboards, and reporting.
Experience integrating quality platforms with CI/CD systems (Azure DevOps, Jenkins, GitHub Actions).
Experience testing cloud-native platforms and hybrid on-prem/cloud architectures
Strong debugging and analytical skills with ability to interpret logs, SQL queries, distributed system behavior, and root-cause failures.
Excellent communication, documentation, and cross-functional collaboration skills.
Comfortable operating in agile, multi-team delivery environments with parallel projects.
Highly organized, self-driven, and capable of owning the QA discipline end-to-end.

NICE-TO-HAVE

Experience with airport or airline operations systems.
Familiarity with Databricks, Power BI, or reporting ecosystem validation.
Exposure to rules engines, natural-language configuration, or AI-assisted QA practices.

WHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)⏰ Flex Day: Make your workday suit your life and plans.🌎 Flex Location: Take up to 30 days a year to work from any location in the world.🌿Employee Wellbeing: We've got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

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