Field Service Engineer (Chromatography equipment) - North Leinster
- Co Westmeath
- Permanent
- Full-time
- Provide service delivery support for all customer on analytical laboratory instrumentation
- Manage and coordinate daily functions
- Promote and maintain a high quality of service
- Promote the brand and service capabilities of the company
- Identify service delivery improvements in conjunction with team leads
- Perform routine/non routine PM/OQ and PQ
- Perform equipment troubleshooting and breakdown repairs
- Support other engineers when required
- Provide technical support to customer queries
- Provide a conduit for customers and the teach support team
- Evaluate incoming fault reports and initiate appropriate measures:
- Support customers by remote troubleshooting
- If necessary, request support from product specialists
- Ensure prompt handling of customer complaints
- Inform Head of Services in case of major deviations and for cases that can’t be handled with current resources
- To insure optimum execution of duties
- To ensure consigned goods/ working founds and materials are handled with care
- To follow and respect instructions and guidelines
- Degree in Science/Engineering
- A proven track record of cGxP
- Minimum of 2 years Pharmaceutical Analytical Laboratory experience working with chromatography, dissolution and physical testing equipment.