WHAT YOU WILL BE DOING: 1. Operations Management: • Oversee & manage the daily operations of the warehouse, ensuring efficient and timely processing of incoming and outgoing deliveries • Monitor workflow and coordinate with Buying & merchandising teams to prioritise stock team activity to meet business service level agreements (SLAs) • Develop and implement strategies for improving operational efficiency and reducing costs & loss 2. Team Management: • Recruit, train, and manage warehouse staff to maintain highest safety and operational standards • Ensure all staff foster a culture of passion, positivity, teamwork, love learning, Trust & Respect. • Conduct regular 121's , performance reviews , coach and develop our staff 3. Safety and Compliance: • Ensure compliance with all health, safety, including handling and storage of our products • Maintain up-to-date knowledge of relevant laws and regulations affecting warehouse and Logistics operations • Conduct regular safety audits and risk assessments, implementing corrective and preventative actions as necessary 4.Logistics and Coordination: • Coordinate with internal departments (e.g. B& M, Customer Happiness Team) and external logistics providers to ensure seamless operations • Manage the logistics of deliveries, including customs documentation and transportation providers • Develop and maintain relationships with suppliers and logistics partners 5.Inventory Management: • Implement and oversee inventory control procedures to ensure accuracy and minimize shrinkage • Conduct regular physical inventory counts and reconciliations • Track inventory and generate reports 6. Facility Management: • Ensure the warehouse facility is maintained in a clean, organised, and secure manner • Oversee the maintenance and repair of warehouse equipment.