Customer Service Advisor - Entry Level - Part Time (Weekends)
Cpl Group
- Limerick
- Permanent
- Part-time
- Manage inbound and outbound phone calls in an efficient and timely manner. Collating information from customers via these telephone calls.
- Receiving inbound calls from customers through a virtual call centre, answering various questions.
- Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations we adhere to.
- Drive sales to achieve targets
- Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products
- Minimum 9 months experience in a customer facing role.
- Excellent communication (spoken & written English) and interpersonal skills.
- Eager to learn and grow with Covalen.
- Must be eligible to work in the Republic of Ireland and must be able to pass all background checks.
- 1 Virtual interview with the Customer Operations team
- Online Tech and English language assessment through Qualtrics
- Career Development
- Extensive training and access to Wellness Programme
- Employee Engagement Initiatives & Committees
- Employee Assistance Program (EAP)
- Hive Medical Cash Plan
- PRSA and Bike-to-Work Scheme
- Tax Saver Tickets
- Be part of a great, friendly and a diverse team