Outsourced Activities Controller M/F

Crédit Agricole

  • Dublin
  • Permanent
  • Full-time
  • 1 month ago
Crédit Agricole Assurances, France's largest insurance group, unites together Crédit Agricole's insurance subsidiaries. The Group offers a range of savings, retirement, health, personal protection and property insurance products and services. They are distributed by the Crédit Agricole's banks in France and in seven other countries around the world by financial advisers and multi-line insurance agents. The Crédit Agricole Assurances companies serve individuals, professionals, farmers and businesses. At the end of 2024, Crédit Agricole Assurances has 6,700 employees and Its premium income amounted to €43.6 billion (IFRS).
As the leader creditor insurance operator in France,the third-biggest European specialist in this segment, the 1rst in France concenrning the death benefit, funeral and dependence insurances , we provide a comprehensive range of financial protection products and services to cover the risks due to death, off work, dependence for families, employees and professionals through multi-channel pathways integrated into our partners' processes : retail banks and specialised financing companies in France and Europe. It represents around 150 employees located in Dublin and Milan.By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offersare open to persons with disabilities.Reference 2025-102234Publication date 23/07/2025Job descriptionBusiness typeTypes of Jobs - Risk Management / ControlJob titleOutsourced Activities Controller M/FContract typePermanent ContractManagement positionNoJob summaryDuties and responsibilitiesThe outsourced activities controller acts as a second line of defence (2.1) by monitoring and testing the performance, compliance and quality of outsourced activities delegated to partners (financial partners, third-party administrators and telemarketing providers). * Monitoring and testing of delegated activities to partners such as but not limited to: Sales and Distribution Processes, Subscriptions Process, Claims and Complaints Handling, Adherence to defined SLA's, Fraud, Freedom of Services (FOS) checks, AML checks, BCP checks, Data protection and Information technology and security.Partner's performance monitoring & reporting:
  • Analyse data from scorecards collected by the first line to monitor the partner's performance on the above-mentioned delegated activities
  • Deliver consolidated reports of 2.1 control results on partnerships
  • Liaise with Risk function to ensure control results are integrated into CACI's risk assessment and monitoring framework
  • Maintain strong communication with internal stakeholders to ensure continuous alignment with compliance standards and any new requirements
Partner onsite and/or remote controls:
  • Perform onsite and/or remote controls of partner processes, procedures and systems to ensure activities align with contractual obligations, quality and regulatory standards:
  • Pre control : Coordinate control preparation by leading contractual review, cross-departmental meetings, sample selection and assessment of issues raised
  • Control : Conduct meetings with relevant partner functions to assess processes, monitor performance and address issues identified during the pre-control phase
  • Post control : Debrief stakeholders and management team on potential gaps and results, draft detailed report to document results and measurement of key areas including risk assessment.
  • Assess the partner remediation plans followed up by the first line of defence in case of identified weaknesses and define the corresponding effectiveness
  • Monitor and assess additional ad-hoc gaps identified within different business teams
2. Processes and Procedures
  • Assist in maintaining up-to-date procedures due to operational changes or regulatory requirements
  • Identify system and process gaps and initiate the implementation of corrective measures
  • Participate in project work
3. Training
  • Providing some support on training and preparation of training programs
Supplementary InformationThe Outsourced Activities Controller has the main responsibilities of:
  • Monitoring and testing contractual obligations of counterparties
  • Performing controls
  • Issue Management
  • Identify areas for improvement regarding systems and processes
Position locationGeographical areaEurope, IrelandCityDublinCandidate criteriaMinimal education levelBachelor Degree / BSc Degree or equivalentAcademic qualification / Speciality
  • Degree in Business Administration, Finance, Law, or a related field.
  • Project Management Qualification: PRINCE2, PMP. or IT.
Level of minimal experience3-5 yearsExperience
  • Between 3 and 5 years proven background in Life/Non-Life/General/Motor Insurance
environments. * Strong working knowledge of Microsoft Office
  • Knowledge and understanding of mitigating outsourcing risk and regulatory
requirements for managing an outsourcing framework.Required skills
  • Excellent presentation skills to all stakeholders (internal stakeholders including Senior management and external stakeholders)
  • Excellent communication (written and verbal) skills
  • Excellent analytical and problem-solving skills
  • Strong organisational skills, including attention to detail and multi-tasking
  • Ability to regularly travel in Europe
  • Ability to maintain high ethical standards and handle sensitive information responsible
Technical skills required
  • Professional experience in Audit / Experience with on-site control is an advantage
  • Strong working knowledge of Microsoft Office
  • Language: Fluent English & French. 3rd language an advantage (Italian, Spanish, Portuguese, German or Polish)

Crédit Agricole