To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category Customer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Detailed Role & Responsibilities:Assisting customers in troubleshooting their implementation, integrations and custom code of Salesforce Marketing Cloud products via multiple channels like voice, email, chat, etc. This involves debugging, troubleshooting, and ensuring issues are fully resolved.Providing feature explanation and Salesforce coding best practices.Managing customer expectations and the customer experience to maximize customer satisfaction.Developing and maintaining technical expertise in assigned areas of product functionality.Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.Build and maintain Knowledge Base Articles and Known Issues both for internal and external audiences.Open and continuous collaboration with your team to increase team spirit and team efficiency.Actively cooperate with Engineering, Sales and Success teams to achieve best possible results for our customers.Meet the monthly goals on important metrics such as Customer Satisfaction, Time to Resolve, Productivity etc.Mandatory Technical/General Qualifications:Demonstrated skill in Customer Support, Helpdesk, or Customer Service in a customer-facing role.Knowledge of website development, online marketing technologies and data management.Proficient with HTML, CSS, JavaScript, SQL and API debuggingAbility to communicate technical concepts clearly and effectivelyAbility to analyze and investigate reported issuesAbility to optimally prioritize, multi-task, and perform well under pressureKnows how/when to escalate customer issues as requiredExcellent written and verbal communication skillsProficient in French, in addition to EnglishGood to have:Hands-on knowledge of Digital Marketing and good understanding of Marketing BusinessExperience in Salesforce CRM, Marketing Cloud or Data360LI-YUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this .Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
