Receptionist

• The receptionist warmly welcomes and assists visitors, clients, and vendors as they enter the premises. They ensure that visitors feel comfortable and direct them to the appropriate person or department.
• The receptionist manages incoming phone calls, forwarding them to the appropriate individuals or taking accurate messages. They also respond to general inquiries about the organization and its services.
• The receptionist maintains the appearance of the front desk area and ensures it is well-organized and tidy. They may also handle tasks like receiving and distributing mail, arranging courier services, and managing deliveries.
• Receptionists often handle scheduling duties. They need to be well-organized to manage various calendars efficiently.
• Act as a bridge between various departments, relaying messages, and information as necessary to maintain effective communication within the organization.
• The receptionist plays a crucial role in providing exceptional customer service. They must possess strong interpersonal skills and be able to handle inquiries or complaints in a professional and courteous manner.
• Technological proficient, receptionists often work with various office software and communication tools such as email, phone systems, and possibly other specialized software specific to the organization's needs.
• Perform various administrative tasks, such as data entry, filing, and document management.
• To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner.
• To anticipate guest’s needs and ensure that service is provided to the level they require and beyond their expectations.
• To have thorough knowledge and understanding of all standards of performance and delivery within all front office departments.
• To develop a strong working relationship with colleagues in your department and related departments.
• To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay and departure, be always pro-active.
• To anticipate guests' needs whenever possible and to enhance quality service and guest satisfaction.
• Be open to new ideas and make changes in the job and routine as required; work in line with business requirements and maintain a culture of respect.
• Assist guests and escort them to locations within the hotel at their request, when possible, priority to be given for all check-in guest that they are oriented till the elevator’s minimum.
• Strive for constant improvement and take responsibility for your own performance and development
• Ensure daily handle is sent out via email each shift and attend briefings, communication meeting and contribute during these meetings.

• Excellent communication and interpersonal skills, with a friendly and welcoming attitude.
• Strong organizational skills, with the ability to multitask and prioritize effectively.
• Proficiency in using office software, such as word processing and spreadsheet programs.
• Professional appearance and demeanour.
• Ability to remain calm under pressure and handle challenging situations with diplomacy.
• Previous experience in customer service, administrative roles, or receptionist positions is beneficial but not always required.

The Johnstown Estate