Program Manager, Trust and Safety
- Dublin
- Permanent
- Full-time
- Bachelor's degree or equivalent practical experience
- Candidates will typically have 2 years of experience in program or project management
- Typically 2 years of experience in process improvement (i.e., identifying issues in processes, providing user-focused improvements, navigating/influencing cross-functional teams)
- Experience working with multiple datasets
- Experience in Trust and Safety, content operations, or technology policies
- Experience with translating complex technical requirements to business insights and communicating business insights
- Experience with vendors or vendor management and SQL knowledge
- Ability to communicate and influence senior leadership by creating insights from data and presenting clear recommendations
- Excellent verbal and written communication and organization skills
- Fluency in PMP, Six Sigma (Green or Black), Lean, and other quality tools
- Ensure that Trust and Safety has the metrics and tools in place to proactively detect any quality-related issues.
- Own quality monitoring and reporting for an assigned portfolio of workflows.
- Develop sufficient product-level expertise to be able to effectively challenge existing workflow designs and propose changes to drive continuous improvement and/or mistake proofing.
- Be able to program manage all quality-related initiatives including Root Cause and Corrective Action Exercises, ensuring consistency and scale in the Trust and Safety approach to quality, regular vendor site visits, and shadowing sessions (these can be virtual).
- Represent Trust and Safety Quality in front of cross-functional partners, and gain and maintain their trust in how quality is being managed.