Cluster Reservations Assistant Manager

The Johnstown Estate View all jobs

  • Enfield, Co Meath
  • Permanent
  • Full-time
  • 3 days ago
At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion,Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.The Cluster Assistant Reservations Manager supports the Cluster Reservations Manager in overseeing the daily operations of the reservations team across multiple properties. This role ensures optimal reservation management, seamless guest experiences, and efficient team performance while leading, motivating, and coaching a large team, including Supervisors and Team Leads.Duties and Responsibilities of the Role:
  • Assist the Cluster Reservations Manager in planning, coordinating, and executing all reservations operations for the cluster.
  • Lead, supervise, and motivate a team, including Supervisor and Team Leads, ensuring adherence to performance standards and targets.
  • Monitor reservations performance metrics, analyse trends, and implement strategies to maximize revenue and occupancy.
  • Ensure all reservations processes comply with brand standards, policies, and procedures.
  • Provide coaching, training, and development opportunities to team members to enhance service quality and efficiency.
  • Handle escalated guest issues and resolve complaints promptly to maintain high levels of guest satisfaction.
  • Collaborate with sales, marketing, and front office teams to optimize room inventory, pricing strategies, and promotional campaigns.
  • Assist in preparing reports, forecasts, and budgets related to reservations operations.
  • Continuously identify process improvements to streamline reservations workflows and enhance team productivity.
Requirements for the role:
  • Proven experience in hotel reservations management.
  • Strong leadership and team management skills, with experience supervising Supervisors and Team Leads.
  • Excellent communication, interpersonal, and problem-solving abilities.
  • Sound knowledge of revenue management, OPERA, and reservation software.
  • Ability to analyse data and make informed decisions to maximize occupancy and revenue.
  • Strong organizational and multitasking skills, with attention to detail.
  • Customer-focused mindset with a commitment to delivering exceptional guest experiences.

The Johnstown Estate