Member Services Officer

• Act as a point of contact for members while building good relationships and strong rapport.
• Respond to all member-related enquiries across multiple channels, including in-branch, phone, email, online platforms, and social media.
• Assess personal loan applications (e.g. car loans, home improvement, education) by reviewing member documentation, affordability, and credit history.
• Ensure all loan documentation is accurate, complete, and compliant with internal policies and regulatory requirements.
• Assist in converting initial member enquiries into complete and accurate loan applications, ready for assessment.
• Maintain fast and efficient loan processing times while upholding a high level of accuracy and attention to detail.
• Contribute to a strong, member-focused lending service by actively participating in team discussions, process improvements, and service initiatives.

• A minimum of an APA (Accredited Product Advisor) is required; QFA (Qualified Financial Advisor) qualification is highly desirable.
• 1-2 year's experience in the financial services industry, ideally within a financial institution, with a strong background in lending processes.
• A third-level qualification is an advantage but not essential.
• Strong member-first approach with a focus on delivering excellent service
• Detail-oriented and well-organised.
• Team player with great interpersonal skills.
• Clear and effective communicator, both written and verbal.
• Eager to learn and grow professionally.

• Competitive salary.
• Pension contribution.
• Continued educational support.
• Flexible work environment where team members support one another.

• Shauna O'Connor
• Recruitment Executive

Engage People