Claims Quality Specialist - Internal Applicants Only

Intact Insurance View all jobs

  • Co Galway
  • Permanent
  • Full-time
  • 2 months ago
Join Intact Insurance and make a difference every day.Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.With offices in Belfast, Galway, and Dublin, we've embraced hybrid work, empowering our people to work flexibly and deliver great service to our customers every day.We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.And, if you bring your best, then we promise to give you, our best.Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.Our employee promise represents Intact Insurance’s commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.Claims Quality SpecialistExciting new career opportunity for a Quality Specialist to join our Claims Team.We provide a great service to our customers when they need us most. That’s why we’re always looking at new and innovative ways in which to improve our service for our customers. We set new standards in the industry every day.This is a great opportunity for someone who has excellent knowledge of our regulatory requirements when dealing with customers’ queries and, someone who is passionate about delivering outstanding customer experience.Key Responsibilities:
  • Working directly with team managers and supervisors to drive high standards in Technical Quality.
  • Analysing and reporting on quality trends to the leadership team, providing recommendations and driving improvements.
  • Facilitating Quality Calibration sessions to ensure that Quality scoring is consistent across all teams.
  • Assessing Quality evaluations for accuracy and ensuring adherence to internal Quality processes
  • Training and Coaching others on our Quality Processes and Standards
  • Ensuring MCC Supervision is adhered to
  • Driving continuous improvement in our interactions with customers.
  • Assisting with Training and content creation when needed.
Requirements:
  • APA Qualification
  • Effective communication skills
  • Exceptional Coaching Skills with a proven track record of improving performance through coaching.
  • A passion for Customer Experience.
  • A strong performance record in a Customer Experience role
  • Self-motivation and an ability to work independently without direct supervision
  • A keen interest in data and customer insights.
  • Proficiency in Microsoft Office, particularly excel.
Regulatory Requirements:If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status

Intact Insurance