Data Operations Analyst

Galway
€4,000 per month
Permanent
Full-time

1 month ago

CitySwift is looking for a Data Operations Analyst who enjoys solving complex technological problems with real-world solutions to join our rapidly growing team.As the world's leading intelligent data platform for public transport, CitySwift powers data-driven decision making for some of the largest transport networks across the globe. Backed by over €15 million in venture capital funding and a partner list that includes the world's largest public transportation operators and government authorities, such as National Express, Go-Ahead Group, Transport for London and many more. CitySwift is in accelerated growth mode with 200% YOY revenue growth in 2024.CitySwift's mission is to increase the adoption of sustainable public transportation usage around the world - our platform currently optimises over 3 billion passenger journeys annually, and our target is to reach over 10 billion by 2026.At CitySwift, you'll get the opportunity to take ownership, deliver measurable impact and develop professionally - reshape the future of public transport by accelerating CitySwift's growth!About the roleWe're building a world-class team to digitally transform public transport in major cities around the world. The Data Operations Analyst will be responsible for monitoring and investigating technical issues related to the cleaning, validation, and processing of AVL, ticket, and schedule data. The Data Operations Analyst will be expected to work closely with the customer success team and engineers to troubleshoot and resolve any technical issues that arise.Today, we analyse billions of data points for a selection of the world's largest transport companies, shipping a product that constantly delivers for clients and exceeds expectations.Key responsibilities

Monitor and investigate technical issues related to the cleaning, validation, and processing of AVL, ticket, and schedule data
Work closely with customers and engineers to troubleshoot and resolve technical issues
Conduct contextual analysis of bus, driver behaviour, route, and schedule adherence
Document and report all technical issues to management
Develop and maintain technical knowledge of the software and related technologies
Works with key internal stakeholders, including Product Management, Product research, analysts etc. to address specific customer issues or new product features.
Identify and define integration specific best practices

Key skills

Bachelor's degree in software or transport analytics
At least 3 years of experience in a technical support role
Strong analytical skills and attention to detail
Some experience with database technologies, SQL and python
Excellent communication skills and ability to work effectively in a team
You are highly adaptable to a rapidly changing, growing business

Not required but nice to have

Experience making presentations and preparing reports
Strong communications and presentation skills with the ability to present to a variety of audiences
Flexibility to work on multiple problems simultaneously while supporting the Customer Success team
Have an understanding of the software support process

We value, recognise and reward our people

Competitive market salary
Health and Life Insurance and matched pension schemes
25 days annual leave, with additional company days off throughout the year
Flexible working hours and hybrid/remote working opportunities including Work Abroad Program
Paid Sick, Maternity and Paternity benefits
Employee Assistance Programme (EAP), mental health and wellbeing supports
Employee referral program with opportunity to earn up to €4,000 per referral
Annual Service recognition benefits (Additional Annual leave and pension contributions)

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CitySwift

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