Service and Maintenance Manager

• Oversee daily operations, managing the day-to-day activities of the Service department to ensure efficient and effective service delivery.
• Ensure service jobs are administered per Standard Operating Procedures (SOPs) with monthly reviews of work orders and reporting.
• Ensure all repair jobs are administered using the company ERP system, including pricing, quotations, and estimations for customers.
• Implement and develop group systems to manage planned, reactive, and emergency service requests efficiently.
• Collaborate with EPS regional service center's to align on procedures, goals, and strategies.

• Manage and grow the existing team to support sustainable business growth while maintaining high service standards.
• Work with the HR department to implement training and upskilling programs for team members.
• Mentor and lead the team, fostering a culture of continuous improvement.

• Tendering; Responsibility for pricing of all works ensuring margin targets and customer value are achieved. Tendering for Framework and Planned Preventative Maintenance opportunities ensuring full compliance, identification of risk, quality and HSQE requirements.
• Develop and implement a growth strategy for the Service & Maintenance business to meet current and future client demands.
• Deliver on the annual budget and business development strategies, exploring growth opportunities.
• Engage with key customers, including Irish utility and industrial clients, to maintain and strengthen relationships.

• Identify, plan, and implement a continuous improvement program for the repair and service business.
• Support and collaborate with other EPS business units and managers to achieve overall company goals.

• Issue monthly performance reports and Key Performance Indicators (KPIs) to the Group Senior Team.
• Facilitate meetings and maintain effective communication with key customers and stakeholders.

• Ensure compliance with Health & Safety standards across all operations and activities.

• Manage and lead the out of hours service facility, being available to co-ordinate emergency calls and be first point of contact and control emergency situations as necessary.

• Strong leadership and team management skills.
• Possess a “can do” attitude and proactive approach to resolving technical, commercial and resource and other daily issues that arise during the co-ordination and management of Service delivery.
• Ability to empower the Service team through training, to improve their skills and knowledge and providing them with autonomy to make decisions that can resolve customer issues quickly and effectively.
• Proven ability to implement and optimise processes for operational efficiency.
• Excellent communication and customer relationship management skills.
• Analytical and problem-solving skills to support decision-making.
• Ability to manage budgets and drive business development initiatives.
• Knowledge of Health & Safety regulations and best practices.
• Knowledge of ERP systems (would be advantageous).
• Proficiency in MS Office tools.

• Relevant technical or business qualification preferred.
• A minimum of 5 years’ experience in a similar managerial role within the Service & Repairs industry.
• Familiarity with Municipal, Industrial, and Commercial markets in Ireland.
• Experience working with key clients, such as Irish Utility providers, is an advantage.

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• CPD accredited employer
• A collaborative and supportive work environment
• Laptop or desktop and work mobile phone provided
• Flexible working options, dependent on location and role requirements
• See company website for more information on the benefits of working in EPS Group

EPS Group