Business Development Executive

• Key Accountabilities Develop regional sales and account strategy in your region including account planning, revenue targets, service goals, etc. considering country business strategy, financial objectives, Group guidelines and policies
• Oversee and control sales activities and initiatives related to business development in your region with significant impact on overall results and objectives
• Review regional portfolio strategy to achieve alignment with country’s business plans
• Contribute to defining pricing strategies, contract negotiations for the new accounts in your region.
• Steer key account retention, business growth, sales results and profitability for your region.
• Engage with senior management of key accounts in support of business development and transformational deals
• Support country key accounts and drive internal and external collaboration, and cross selling activities within the region with DHLE and DHL SC.
• Endorse sector and customer management within the country by developing country sector strategy, consolidation of industry demands and ensuring best practice sharing
• Coordinate activities of functions where the customer has direct contact to provide consistent and cohesive services
• Understand and keep up to date with market trends and customer requirements at country level, translate products into solutions to meet their needs
• Monitor competitive activity and disseminate information to relevant parties with country level accounts
• Analyze complex issues and modify account management methods and techniques for enhanced efficiency and effectiveness
• Ensure operational compliance to all revenue and international trade legislative requirements, and all requirements under Data Protection
• Legislation in addition to all DGF IE policies and procedures (H&S,Quality, Environmental, HR, etc), and work in a manner that supports the Company environment programme

• Relationships with others

• Communicates in an open and honest manner
• Treats others with respect, develops trust and values
• Demonstrates sensitivity to diversity, e., culture, gender, age, religion, race disability.
• Develops effective relationships with employees, peers, and
• Confidence in dealing with all levels in the business over the telephone and also on a face-to-face basis.
• Ability to remain calm when dealing with difficult
• Good listening skills and ability to respond in a clear, respectful

• Teamwork

• Commitment to fulfilling their role in a team
• Supportive approach to other team members
• Shares information, knowledge, ideas, and experience freely with
• Commits to team decisions and contributes to building a team
• Works collaboratively with others to achieve team or business
• Establishes acceptable levels of quality and quantity of work; reviews, recognises and supports achievement
• Encourages and motivates team members and work colleagues

• Customer Orientation

• Basis decisions on how his/her actions impact on customers and DHL
• Builds and maintains effective relationships with customers, suppliers, and other departments.
• Focuses on the needs of customer and seeks to meet and exceed expectations
• Quickly and practically solves problems, seeking advice where Appreciates what customers want and continuously strives to meet customer expectations.

• Problem Solving

• Identifies issues, problems, and opportunities
• Deep dives to identify root causes of issues
• Applies formal problem-solving techniques
• Evaluates risk
• Gathers information and analyses cause and
• Quickly and practically solves
• Establishes effective work processes and
• Documents and communicates awareness of the problem, solution and action taken.

• Commitment to Excel

• Achieves work targets and is willing to take on additional roles/responsibilities.
• Continuously reviews current processes
• Seeks and is open to feedback from others
• Always behaves in a manner consistent with DHL's values
• Demonstrates a positive attitude to change
• Flexible approach to work
• Looks for opportunities in a changing situation
• Provides detailed advice to others
• Takes initiative to keep skills up to date

• Procedural Skills

• Ability to organize own workload across a range of responsibilities & meet deadlines
• Ability to select appropriate procedures
• Ability to follow procedures
• Ability to meet procedural deadlines
• Ability to improve an existing procedure
• Ability to create a procedure

• Attention to Detail

• Ability to work with lots of data to high level of accuracy
• Ability to apply high attention to detail to written (text) documents
• Ability to follow through on procedures and ensure completion

• Expected years of experience (minimum)

• Minimum 3 years’ experience working in a freight forwarding commercial key account sales position
• High profile product knowledge with in-depth freight forwarding operational background
• Customer facing and service-oriented mentality with experience working with large complex customers
• Self-directed working style
• Results driven
• Strong influencing, negotiation and presentations skills; the ability to communicate effectively at peer and senior management and board level essential
• Ability to build relationships and engage effectively with key DHL Products and support functions
• Excellent time management and organization with Ability to manage various projects/tasks across cross-functional teams, namely between product and pricing teams
• Ability to create collaborative work environments
• Strong MS Office skills: Excel, PowerPoint

• Expected Qualifications

• Relevant third level qualification desirable
• Comprehensive knowledge of supply chain
• Excellent MS Office Skills
• Full clean driving licence

DHL