Operations Manager - General Insurance

Cork
Permanent
Full-time

15 days ago

Operations Manager - General InsuranceLocation: Cork (Hybrid - periodic travel in Ireland & Europe)Role Summary:An exciting opportunity for a motivated professional (minimum APA-qualified) with a strong operational and leadership background to step into an international-facing role. You'll be responsible for performance delivery, regulatory compliance, and client success for teams operating in Ireland and outside of Ireland, while partnering with peers to embed a strong risk culture and service excellence.Key Responsibilities:

Lead operational delivery for local and international teams, ensuring high performance and customer satisfaction.
Work closely with on-location managers to ensure compliance with regulatory standards.
Build and maintain strong client relationships.
Support and guide teams through a transformation roadmap towards a blended human/digital service model.
Monitor performance metrics, identify improvements, and implement solutions.

Requirements:

CIP or APA qualified in General Insurance.
3+ years' management experience in the insurance industry.
Strong leadership, relationship management, and change management skills.
Experience in contact centre operations, forecasting, and technology.
Confident communicator with a proactive approach.

Benefits:

Competitive salary.
22 days annual leave.
High street discounts.
Pension scheme.
Career growth opportunities.

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Cpl Group

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