Insights Program Manager

• Location: Dublin, Dublin, Ireland
• Type: Temporary
• Job #25193

• Managing the production of insightful reports that drive strategic decisions.
• Communicating process, policy, and product concepts in a simplified manner to diverse stakeholders.
• Conducting urgent investigations into quality issues, identifying root causes, and recommending data-driven corrective actions.
• Collaborating closely with cross-functional teams to implement impactful changes based on quality metric analyses.
• Independently driving project implementations and operational improvements with minimal supervision.
• Staying updated on workflow changes, operational guidelines, and policy updates to ensure alignment with industry standards.
• Developing a deep understanding of the community support processes and policies to inform insights effectively.

• 4+ years working in an Operations, Insights, Analytics, Product, Engineering, or equivalent team, preferably in a technology company or consulting firm or similar fast-paced environment.
• 4+ years of experience delivering presentations to key stakeholders.
• 4+ years of Project/Program Management experience.
• Experience in operational excellence and process improvement methodologies like Six Sigma and Lean.

• 4+ years of professional experience with Excel (PivotTable, Charts, Statistical functions) and SQL.
• A bachelor’s degree in a quantitative field such as mathematics, statistics, economics, or related field is advantageous.
• Experience in program and stakeholder management in a cross-functional and cross-geographical capacity.

Allen Recruitment