Healthcare Centre of Excellence Manager

CMA CGM View all jobs

  • Dublin
  • Permanent
  • Full-time
  • 1 month ago
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?YOUR ROLEOur operation based in Dublin is looking for a Healthcare Hub Manager to lead Centre of Excellence ensuring the highest quality standards for temperature-controlled Air and Ocean shipments. You will act as the expert for cold chain logistics, aligning customer SOPs, contracts, and CEVA processes to deliver compliant, high-performance service.This is a Monday to Friday role.WHAT ARE YOU GOING TO DO?
  • Lead customer performance reviews in collaboration with Account Manager teams, analysing volumes, KPIs, service levels, and open issues to drive continuous improvement.
  • Facilitate regular cross-functional meetings with Business Solutions, Operations, Origin teams, and customer stakeholders to review performance and implement new processes.
  • Act as the primary point of contact for customer relationship management ensuring strong, trusted partnerships.
  • Take ownership of customer contracts, new business implementations to ensure full compliance and successful onboarding.
  • Gather and analyse customer feedback on service quality, working with local and regional leadership to develop and execute improvement action plans.
  • Manage customer validation processes, ensuring alignment with their systems, technologies, and compliance requirements.
  • Provide guidance and escalation support to Operations teams when intervention is required to protect service and quality standards.
  • Actively participate in Business Reviews.
  • Coordinate audits and performance analysis and translating findings into clear improvement actions.
  • Partner closely with the Quality Assurance team to ensure all customer and internal quality standards are consistently met and exceeded.
WHAT ARE WE LOOKING FOR?Our ideal candidate is a highly experienced Healthcare logistics professional with an extensive experience in freight forwarding or logistics, with a strong focus on healthcare and temperature-controlled solutions. You will bring extensive Air and Ocean expertise, including deep knowledge of cold chain operations and hands-on experience working directly with airlines and specialist solutions providers. A thorough understanding of healthcare regulatory compliance, GDP requirements, and the complex supply chain needs of companies operating within the sector is essential.You will have a proven track record of leading new business implementations from design through to stabilisation, ensuring service excellence and contractual compliance. With strong commercial awareness and an established industry network, you confidently engage senior stakeholders and build credibility across customer and internal teams.You will have strategic and analytical approach, leading cross-functional teams to deliver results. You will bring strong leadership, excellent communication skills, and a customer-centric mindset with a clear focus on quality and compliance.WHAT DO WE HAVE TO OFFER?With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.ABOUT TOMORROWWe value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND1

CMA CGM