IT Project Manager

Dublin
Permanent
Full-time

9 days ago
Apply easily

IT Support Manager – International BankLocation: Dublin (Hybrid)Experience: 5+ yearsElevate Partners are working with an international bank to recruit an experienced IT Support Manager for their Dublin office. This role will oversee the delivery of high-quality IT support services to end-users, ensuring operational stability, regulatory compliance, and excellent service standards across the bank’s Irish operations. The successful candidate will lead a small team, manage vendor relationships, and act as the key escalation point for technology issues impacting business operations.Key Responsibilities

Lead and manage the IT support function, providing day-to-day oversight of helpdesk and desktop support activities.

Ensure timely resolution of incidents, service requests, and escalations, maintaining strong service level agreements (SLAs).

Collaborate with global IT teams to align local support with group-wide infrastructure, security, and compliance frameworks.

Manage IT assets, including hardware, software, and licensing, ensuring full compliance with regulatory and internal audit requirements.

Implement best practices for ITIL-based service management, change management, and incident response.

Oversee relationships with third-party vendors and service providers, ensuring performance and cost efficiency.

Develop, mentor, and support IT support staff, fostering a culture of accountability, service excellence, and continuous improvement.

Act as the primary escalation point for critical IT issues affecting business operations.

Requirements

5+ years’ experience in IT support or IT service management, including 2+ years in a leadership or managerial role.

Proven experience within banking, financial services, or other highly regulated industries.

Strong knowledge of Windows and Microsoft environments, Active Directory, and Office 365.

Familiarity with ITIL frameworks and best practices for service management.

Strong understanding of networking, security, and endpoint management.

Excellent stakeholder management and communication skills, with the ability to liaise effectively across business and technical teams.

Vendor management and experience working with outsourced IT providers is highly desirable.

Relevant certifications (ITIL, Microsoft, or equivalent) an advantage.

What’s on Offer

Opportunity to join a leading international bank with a strong presence in Dublin.

A senior IT support leadership role with visibility across the business.

Competitive salary and benefits package.

Collaborative, professional environment with global exposure and career progression opportunities.

If this opportunity is of interest, please reach out to our Head of Technology, Daniel O'Connell on or apply directly within

Elevate Partners