Homes Advisor, Homes, Navan

Navan, Co Meath
Permanent
Full-time

15 days ago

Location/Office Policy: Navan - Office Centric

Are you passionate about delivering exceptional customer experience?
Do you enjoy collaborating to build relationships with internal & external stakeholders?
Are you motivated by working in a fast-paced environment?

What is the Role:In AIB Homes, we aim to create a world-class, customer-centric organisation that fosters sustainable growth in our core mortgages business. Our vision is to cultivate aculture of agility, innovation, and insight, empowering more people to access a place they can truly call home.We currently have a requirement for a Homes Advisor based in NavanThis will be a fast-paced role and will require a strong self-starter with passion and energy to drive business performance. The ideal candidate will need to have a flexibleand agile mind-set in your approach to doing business and engaging with the market and colleagues.Key accountabilities:

Deliver exceptional customer experience and advice, manage the mortgage journey and leverage the full suite of AIB products, tools and services.
Demonstrate an agile and flexible approach that best meets customer needs at a time and place that best suits them.
Communicate effectively and work collaboratively as part of a team
Deliver Homes Business Performance as measured by drawdown numbers, new business written, conversion rates and customer NPS.
Proven experience managing a sales pipeline and lead activity to support Business Performance delivery.
Demonstrate the highest capability and standard in writing mortgage business aligned to Mortgage Business Approver. Ensure personal adherence to all relevant bank policies, procedures, AIB standards of credit management and excellence in Operational Risk Management, consistently demonstrating impeccable standards while maintaining/enhancing customer relationship.

This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable.

What you Will Bring:

QFA held (however if not fully qualified, a commitment to becoming fully accredited and qualified within 12-18 months)
Minimum 2 years' experience in Mortgage advice or assessment
Track record of delivering a consistent level of exceptional customer experience
Proven track record of delivering strong results against agreed targets
This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which set out the specific requirements applicable.

Why work for AIBWe are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their timebetween working from home and their designated office, subject to their role, the needs of our customers and business requirements.Some of our benefits include;

Market leading Pension Scheme
Healthcare Scheme
Variable Pay
Employee Assistance Programme
Family leave options
Two volunteer days per year

Please click for further information about AIB's PACT - Our Commitment to You.Key Capabilities

Customer First
Ensures Accountability
Collaborates
Eliminates Complexity
Self-aware
Credit Risk Analysis

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Mia Coyne, at for a conversation.AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team atDisclaimer:Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.Application deadline: 10th September 2025

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