Portfolio Manager

Dublin
Permanent
Full-time

13 days ago

PurposeThe Portfolio Manager is developing mutually beneficial relationships between KONE and customers across core 1 and 2 customers and responsible for maximizing KONE’s current and future share of customer’s business by identifying solutions and developing processes that add value to both KONE and the customer.Key Responsibilities & Key ActivitiesCustomer relationship management

Accountable for managing assigned National Core 1 and 2 customers
Accountable for accuracy of customer data and hierarchies
Accountable for customer plans, their approval and follow-up with the unit management
Accountable for building and coordinating relationships on many levels between customers
organization and KONE as well as other stakeholders
Responsible of evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team

Sell

Responsible for creating and managing opportunities within assigned customer base
Creates value propositions with clearly described benefits of KONE solutions for customer’s needs including Digital Solutions i.e. 24/7 Connected Services
Accountable for national or frame agreements and managing the customer’s contract portfolio
Responsible for developing the profitability of the customers’ business with KONE according to the account plan

Renegotiation and cancellation prevention

Renegotiates expiring contracts proactively
Ensure PO process followed
Responds and resolves cancellation risks
Defends price escalation and resolve issues
Monitor and resolve suspended contracts if any
Pre qualifications support and submission
Tender preparation
Quotation/offer preparation
Operational report running
Meeting preparation

Complaint and query handling

Solves any complaints with the rest of KONE team
Handles queries
Supports the finance function in money collection

Data quality and communications to ensure customer experience

Monitors the leads and new opportunities in CRM and assigns them to right person
Documents the customer and contact information, maintains customer data

Skills & Key Experiences

Previous key account management is essential

Lifts industry experience is beneficial but not essential
Experience in delivering internal and external presentations

Knowledge of SAP & Salesforce is beneficial
Excellent communication skills and the ability to convey information to both influence and negotiate good working relationships with customers and colleagues
Identifying and mitigating potential risks within the portfolio

We offer a competitive salary, 21 days holiday and 10 additional Bank Holidays, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lifts industry, Quarterly Commission, Car, Hybrid working.At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.Read more on

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