Store Assistant Manager - Ralph Retail Group

Eurospar

EUROSPAR Feltrim as part of the Ralph Retail Group are recruiting a full time Store Assistant Manager.The Role:SUPERVISORY

Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
Ensure high quality and consistent customer service is provided at all times
To delegate and communicate effectively with the retail sales team
To supervise the effective induction and training of all employees
To communicate sales performance to the team
Assist the store manager in the recruitment of high calibre retail sales assistants
Assist the store manager in the effective management of Retail Sales Team performance

OPERATIONS

Ensure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines
Ensure housekeeping in the store is maintained at an optimum level
Co-ordinate in-store sales and promotions
To communicate with retail sales team regarding in store sales and promotions
To ensure the appropriate cash register and cash handling policy is adhered to
To ensure shelf edged labels are updated on a weekly basis
To react to local market trends and competition in an appropriate manner
To ensure customers receive high quality and consistent service at all times
To deal with and rectify customer complaints in an effective and pleasant manner
To pro-actively take necessary action in store improvements following customer complaints

STOCK MANAGEMENT

To assist the manager in preparations for stock take and supervise where appropriate
To assist the manager in minimising stock loss through wastage, damages and pilferage
Ensure food management and waste systems are adhered to by retail sales team
Check stock to ensure adequate stock is available for customer's needs
Ensure stock is rotated appropriately to ensure in date stock is available and to minimise waste through out of date stock

LEGISLATION & SECURITY

To ensure secure opening and closing procedures with the store manager
To assist the manager as appropriate in matters relating to managing staff ensuring compliance with labour law, HACCP, Health & Safety and Consumer Legislation
To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly

GENERAL

To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
To achieve targets as agreed with store manager
Escalate issues to store manager as appropriate
To communicate with the store manager on an on-going basis
The deputise as store manager when the store manager is not available
To undertake other additional duties as may be assigned by the store manager

Previous supervisory experience
Fresh food experience
Excellent fresh food knowledge
Operational knowledge of retail environment
Excellent interpersonal relations
An understanding of consumer needs
Understanding of labour law, health & safety regulations, HACCP, and consumer law
Commercial acumen with the ability to anticipate and react to market changes
Committed to continually improving standards
Self-motivated & ambitious
Computer skills