Service Manager

DORAN MOTORS HOLDINGS LIMITED

Carrickmacross, Co Monaghan
Permanent
Full-time

27 days ago

Service Manager - Doran Motors About Us: Doran Motors was founded in 1979 as a family run automotive business. It grew and developed over the next 44 years taking on additional franchises. In 2022 Frank Keane acquired Doran Motors. Doran Motors is now part of the Frank Keane Group, a significant automotive business in Ireland. Doran Motors is a franchise partner for Hyundai, Skoda, Citroen, Isuzu & Maxus. At Doran Motors we pride ourselves on delivering exceptional service and quality vehicles. As part of a franchise network, we combine local knowledge with the strength of trusted brands. Our service department is the backbone of our customer experience, and we are looking for a dynamic leader to help us to continue to grow and develop it. Your Role: As Service Manager, you will oversee all aspects of our service department-from customer satisfaction to technician performance and profitability. You will lead a skilled team, be responsible for efficient operations & processes, and ensure our service operations meet manufacturer standards. Key Responsibilities: Manage daily operations of the service department to meet targets, standards & budgets Hire, train, and mentor service advisors, technicians, bodywork & parts personnel Monitor and report productivity, efficiency, and profitability metrics on a daily, weekly and monthly basis Ensure exceptional customer service and resolve escalated concerns. Maintain compliance with OEM and safety standards Collaborate with parts and sales departments to ensure smooth operations Ensure you stay current and up to date with the technical aspects of the role by conducting research and participating in training / franchise events What We're Looking For: Essential: Proven experience as a Service Manager or Assistant Manager in a dealership or similar setting Strong knowledge of automotive service processes and technologies Excellent leadership and team-building skills Customer-first mindset with strong communication abilities Computer literacy Problem solving skills Time management skills Valid driver's license Desirable: Experience with DMS systems (e.g., Autoview, Keyloop) Marketing knowledge Sales experience What We Offer: Competitive package (based on experience) + performance-based bonuses Paid holidays Ongoing OEM and leadership training A supportive, team-oriented environment Schedule: Full time Monday - Friday Location: Carrickmacross, Co. Monaghan A81 DN80. Apply Today! Submit your resume and cover letter to marketing@doranmotors.ie and become a key part of our success.

Sector:

Career Level

Managerial

Candidate Requirements Essential
3 Desirable
Administration, Analytical Flexibility, Initiative, Leadership, Management Full B English C2-Master (Fluent)

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