Customer Success Manager
Stripe
- Dublin
- €72,000 per year
- Permanent
- Full-time
- Help scope, build, and deliver ongoing product adoption, payments performance, and user advocacy engagements to a book of customers. Liaise with sales and product teams to understand key drivers of health and opportunities to improve optimization and engagement
- Manage a scaled book of customers to drive overall account health via targeted engagements with regards to product usage, payments performance, optimization, education, adoption, and customer satisfaction
- In coordination with an account team, support expansion of your book--identifying & surfacing opportunities to ensure customers are successful
- Evangelize Stripe customer success stories and customer success systems and processes
- Serve as a trusted payments and product advisor to the customer, providing education on the use and benefits of our products and insights on our industry
- Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on innovation and improvement needed to optimize the Stripe user experience
- 5+ years experience in a client-facing role, ideally customer success, consulting, financial services, account management, or sales experience, preferably working with a technical product
- Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Strong analytical skills and ability to navigate data and people to find answers
- Strong operating rigor, including organizational and time management skills
- Strong executive presence and presentation skills
- History of success as a consultant, pre-sales, technical account management, or equivalent; experience prioritizing and managing a large and varied book of business is a plus
- A capability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers
- Motivation and flexibility to work well in a high-growth environment where things change quickly