German Service Desk Support II

Morgan McKinley

  • Galway
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Location:

Galway

Job Type:

Permanent

Ref:

BBBH759671

Salary:

Competitive

Post date:

15/05/2020 - 10:07

Consultant:

Jane Olden

Candidate: Bilingual German/ English, Service Desk Tier II Analyst

Location: Galway

The Role

The responsibilities of the role will include troubleshooting hardware, software, networking and other computer related issues, mobile device support, application account creations, ticketing and metric tracking. The role holder will open; track and close service desk tickets, and effectively manage status updates and requests, while reporting back to the customer. The position requires ability to work a flexible shift, which may include evenings and/or weekends. Under direct supervision, the role holder will develop, test, implement and support various customer support services, programs and technologies.

This job function has accountability for complying with the applicable elements of the Global Quality Framework and the Corporate Quality Management System (QMS).

Requirements
  • Fluency in German essential
  • A degree or equivalent qualification in Computer Science or related discipline; or relevant work experience
  • Significant experience of providing customer service, service desk, computer training and PC / desktop support in a high output, dynamic environment
  • Experience of working in a team-oriented service desk environment, with the ability to positively contribute to cross functional teams
  • Able to learn new processes quickly, committed to keeping knowledge and skills up to date
  • Understanding of the following technologies:
  • Active Directory user functions (ADS and Exchange).
  • Windows Operating Systems (XP, 7, 10, Server 2003/2008/2012)
  • Microsoft Office software (Outlook, Word, Excel, PowerPoint and Skype for Business)
  • Knowledge of anti-virus / anti-malware programs
  • Wireless technology
  • Previous experience supporting personal computers on Windows XP, Windows 7 and Windows 10 Workstation operating systems in a networked environment
  • Experience troubleshooting computer hardware, software or network
Desirable
  • SOX compliance knowledge
  • ITIL framework knowledge
  • Support bespoke/in-house software systems
  • ServiceNow knowledge
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR WHICH TOGETHER WITH OUR GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

Morgan McKinley

Similar Jobs

  • German Service Desk Support – Galway Galway

    Collins McNicholas

    • Galway
    German Service Desk Support required with strong experience of providing customer service, service desk, computer training and PC / desktop support in a high output, dynamic enviro…
    • 1 month ago
  • Audit Support Administrator - German Speaking

    Manpower

    • Galway
    You will find the learning environment highly stimulating, where employees acquire knowledge and skills through a dedicated mentor, trainers and e-learning courses. Best of all, …
    • 14 hours ago
  • Service Desk Engineer - German Speaking

    Morgan McKinley

    • Galway
    Fantastic opportunity due to increased headcount with this Global Multi-national company in Galway. The Global Service Desk are looking for an experienced IT professional who is fl…
    • 1 month ago
    • Apply easily