Site Support Engineer
- United Kingdom Ireland
- Permanent
- Full-time
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.About you
You will be part of a dedicated team of IT professionals, reporting to the EMEA Service Desk Manager in our London office. Your role will involve providing technical support to our internal staff, including field-based consultants and office-based employees across 30 different global locations. You are passionate about delivering excellent customer service and thrive in a dynamic IT environment.Day-to-day, you will:
- Provide onsite technical support via our helpdesk system for a range of applications, operating systems, and hardware, ensuring service level agreements (SLAs) are met.
- Support, maintain, install, and upgrade IT infrastructure, including workstations, laptops, network connections, communication systems, and printers.
- Manage and maintain IT assets, including software licenses and training equipment, ensuring accurate documentation.
- Communicate effectively across the business, providing service notifications, training, and guidance.
- Experience supporting Microsoft operating systems, including Windows 10/11.
- Knowledge of networking, TCP/IP, and Active Directory administration.
- Experience with Microsoft 365 and PowerShell scripting.
- Strong problem-solving skills with a customer-centric approach.