Accommodation Manager

Gallen Group

Gweedore, Co Donegal
Permanent
Full-time

1 month ago

Accommodation ManagerWe are looking for an experienced Accommodation Manager to join our Management Team. This role will oversee all aspects of Hotel cleanliness and maintenance in accordance to Company Standards. You will be responsible for budgeting, planning, organising and directing all hotel accommodation and laundry services in the hotel.About the roleOperational ResponsibilitiesThe Accommodation Manager needs to plan and direct the day to day operation of their Department.They ensure the achievement of the Hotel standards at all times.Ensuring all departmental staff are able to carry out their duties to the standards as laid down in the SOP manual.They need to ensure the SOP manual is up to date, in use and regularly reviewed.Assisting in implementing and maintaining a quality system for the Hotel and especially in Accommodation to ensure we always offer guests consistently high standards of quality through monitoring.They assist in auditing the department for service and quality and in implementing strategies to improve results.Have a visible presence within the hotel, ensuring that all customer needs are consistently met.An Accommodation Manager resolves guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times, while maintaining the departmental and hotel reputation.Ensuring that the required staffing levels of the department are always met.Reviewing and controlling the weekly payroll and expenditure for the Accommodation Department in line with budget.Following best practice in managing costs within the hotel while always being conscious of our corporate and social responsibility.About the companyA family-run hotel & bar group owned and managed by the Gallen Family.Required Criteria

Experience in a similar role as supervisor or manager
Excellent communication skills and impeccable attention to detail.
Efficient, well organised and able to multi task effectively.
Confident in engaging with management, team members, guests and suppliers.

Desired CriteriaSkills you'll need

Public Area Cleaning Skills
Bedroom Cleaning Skills
Attention to detail

Gallen Group

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