Senior Specialist, Client Operations

• Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY.
• Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed.
• Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base.
• Provide clients with information related to BNY Mellon’s products and services across multiple lines of business and geographies, leveraging an in-depth understanding of broader BNY Mellon services and offerings.
• Proactively assist clients in reviewing potential business needs and direct them to appropriate resources at BNY Mellon.
• Resolve complex or non-routine client issues or inquiries as needed.
• Use in-depth knowledge of client issues and needs to contribute to business development efforts and propose expanded offerings to clients for front office consideration.
• Lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements.
• Provide guidance to less experienced team members and support multiple, complex client accounts.

• Bachelor’s degree or the equivalent combination of education and experience.
• Experience in an operational area and/or client services preferred.
• No direct people leadership responsibilities.

BNY Mellon