Night PorterA fantastic opportunity to join the team at Mount Wolseley Hotel, Spa & Golf Resort as a Night Porter!About Mount WolseleyMount Wolseley Hotel in Carlow. is beautifully situated in the tranquil countryside of County Carlow, just one hour from Dublin City, the Mount Wolseley Luxury 4 * Golf & Spa Resort Hotel is an exquisite location for both business and pleasure.Standing on its own 18-Hole Championship Golf Course and featuring a Sanctuary Spa, Leisure Club Facilities including 20m Indoor Pool, The Mount Wolseley Hotel near Dublin offers luxury hotel accommodation in Carlow which matches an elegant, chic interior with ultra-modern amenities and impeccable service.ResponsibilitiesNight Porter, under the general guidelines of the Departmental Supervisor/Manager, ensure the day-to-day operations are carried out in line with department and Hotel standards. To provide 100% quality service to guests at all times. To carry out duties in accordance with statutory, health and safety requirements.To carry out duties to the standards as laid down in the standard of performance manuals.To ensure all guests queries are handled promptly and efficiently.Take and record all wakeup calls. Ensure that all wakeup calls are performed in a timely manner, following proper procedures.To ensure all guest requests are met regarding room allocation i.e. VIPsTo make follow up calls to guests after check-in to ensure guest satisfaction.To comply with the hotel policy in relation to cash handling and the billing/credit policy of the hotel.To constantly liaise with the housekeeping department to ensure all guest requests are attended toTo participate in the up-sell program to move guests into suites and higher rated rooms.Answer telephones, transfer calls, take messages in line with the standard as set out.To set up and clean meeting rooms as requiredTo clean all public areas to include toiletsTo clean the exterior gardens including the smoking areasAct as a back up to the porters team by assisting customers with any requests or information that they require.To ensure that your work area is always maintained in a clean and organised manner.To ensure that a proper handover is given from shift to shiftTo book out guests if required ensuring that the situation is handled in line with the agreed hotel procedure and all follow up is undertaken.To ensure that we maximize occupancy and rate through the managing of the shift on a day to day basis.To assist the Night Manager in implementing and enforcing financial controls throughout the front office.To compile any reports as requested by the night manager.To ensure that all interfaces are operational at all times.To post any charges as is required e.g. news papers, room service, bar and restaurant charge.To ensure all banking procedures are followed at all times.About the roleRequirementsSkills/Experience to include but are not limited to:Ability to provide warm, friendly and efficient serviceMust be passionate about operations and working on the floorMust be standards driven and detail-orientatedExcellent communication skillsMaintain exceptional levels of customer service and evaluate customer service levels with a focus on continuous improvementAttention to detailBe able to work under pressure whilst also delivering excellent serviceConfident working on your own initiative and also part of a successful teamPerks and Benefits of working at Mount Wolseley Hotel, Spa & Golf ResortVery competitive hourly wagePRSA pension schemeCareer progression opportunities across the Windward groupEmployee Assistance ProgrammeDigital Wellness ProgrammeComplimentary, high quality meals on duty including breakfast, lunch & dinnerComplimentary barista-style coffeeDiscounted room & dining rates in Windward properties for you as well as friends and familyRefer-a-friend schemeTraining and development opportunities dedicated to your developmentEmployee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat daysAbout Windward ManagementMount Wolseley Hotel, Spa & Golf Resort is managed by Windward Management.Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.Join Us Today as a Night Porter!About the companyWindward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.Required CriteriaDesired CriteriaSkills you'll need
